This is rockee888's TrustRating, which is based on both the number of reviews rockee888 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful rockee888 has been to the Kudzu community.
Posted on
1/30/2012
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Poor Customer Service with Estimate
Owner brought her large dog for the estimate who ran our & our neighbor's yard unleashed-inappropriate. Nice proposal for half the yard, but she proposed to do nothing with half of yard with significant water/drainage issues. When challenged to consider this, owner proclaimed "Look, I'm an expert." Then stated "Look,I have a family". If you'd rather spend Saturdays with you family, don't scheduled appts. on that day. She then apologized for being unprofessional. I told her she needed to leave. True "experts" don't need to make such proclamations and are humble enough to admit that they don't know everything. Rudeand bad experience. Makes me wonder about some of the other reviews.
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Shady Grove Landscape Company replied on
02-07-2012
Shady Grove is sorry to say that this review reflects the combative nature of this interview. What a horrible experience for everyone! While the majority of this meeting was conducted with Mr. Client, Ms. Client stepped in at the end and persisted in her opinions about her yard. After 10 minutes of a building disagreement, our owner tried to simply agree to disagree and get up to leave. Ms. Client then began verbally abusing and insulting our owner who, regretfully, lost her cool. Raleigh, the dog, goes everywhere with the owner for protection. She always asks permission from perspective clients for his presence which was granted by Mr Client. The dog was never left unsupervised and remained in the truck during the inside interview. Please read our other ninety genuinely good reviews as we believe this review does not reflect the usual Shady Grove Landscape Company experience.
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