The guy they sent out talked for an hour before he even got started, he went through things, telling us the indentations would be left because of the content of the carpet, that there was wear in two area of the den carpet that would possibly still show after cleaning, the problem was they were the same color as the carpet now they are brown and very dirty looking and very obvious. He cleaned the berber downstairs it had a red clay stain from a previous leak which had been repaired but when he came back to reclean it he had an excuse that it was leaking in, he was full of excuses, he came into the house looking very unhappy about having to return. When we called to complain that the carpet looked worse than before we had it cleaned he talked to his boss and called and said both of them would come out but as expected when he called to return only he came out. He was asked to leave our home, it was difficult to get him out, he kept arguing, never would we use them again. He took no care to cover the hardwood flooring or put any type of guards on the wall corners when I told them up front we had just had the interior painted. Not at all happy with them.
Posted: 3/29/2013 • Link to this review
Shane Steamers has cleaned my carpets twice. Both times they were prompt and did a great job. The technicians are knowledgeable and friendly. They recommend treatments, but aren't pushy with products. I recommend them and will definitely use them again and again.
Posted: 2/09/2012 • Link to this review
Called Shane Steamers and they came out the next day. They were on time (early actually), very friendly, and hard working. My carpets looked fabulous. Todd really worked on some spots and got them removed. The price was exceptional. Highly recommend them.
Posted: 4/01/2011 • Link to this review