Our ac was not working so I called Sherlock to make an appt for a couple days later. They made the appt but were actually able to send out a tech that same afternoon because they found room in their schedule. It didn't take Matt long to figure out the problem. He was friendly, answered all of my numerous questions, and got the problem fixed within an hour. The lady who answered the phone, I think her name is Carrie, was also extremely helpful and friendly. The company is easy to deal with, offered better pricing than our usual techs, and is very accommodating. Their sticker is now on our systems and we will call them first for any heating or ac issues.
Posted: 8/13/2012 • Link to this review
Who needs a superhero when you've got Sherlock on your side?! During a heat wave, the AC wasn't working, I called everyone no luck. Then I found Sherlock. No problem. They were there in no time, job done for a great price. It's like having a family member helping you out. The difference, these people you'll like!
Posted: 7/11/2012 • Link to this review
I used to work HVAC and these guys really have their act together. They are very professional and do it right. Everything is clean and taken care of. They respect your property and life which is really nice when it comes to construction. They also go above what they are required to do, by cleaning up others messes. Thanks for the work.
Posted: 8/04/2011 • Link to this review
I have been a customer of Sherlock Heating and Air Conditioning for over 6 years. Every single time they have provided a service, it's been the best I've ever experienced. Recently, I had an air conditioning issue. A representative from Sherlock came to our house and provided a diagnosis as thorough and detailed as I would expect to receive from a surgeon. To top that off, the representative provided me with several options for repair, clearly trying to save me as much money as possible. Sherlock is the most professional, courteous, and competent HVAC company I've ever dealt with. I will continue to recommend them to absolutely anyone who needs heating or A/C repair.
Posted: 5/10/2011 • Link to this review
Ok, my title is cheesy but the company is not. The old furnace went out and I needed a new one ASAP. With so many companies I available, I went to Kudzu. Bob came out to give me an estimate; He actually rearranged his personal schedule to come late the same evening. There was not any high pressure sale and he measured every room and window in my house. I had another bid from a high rated company and both were very close. Matt came out several days later and removed the dinosaur furnace and installed the new one in a short period of time. Sherlock Heating and Air and their employees are very professional and just nice. Thank you for a job well done. Brett
Posted: 2/11/2011 • Last edited: 1/17/2012 • Link to this review
Dec 2010. Caleb came to our house in the afternoon to see why the heater kept turning off. It seems we had water leaking into the heater from the roof. Caleb took care of everything the next morning and we couldn't be more pleased with the quick and responsive repair.
Posted: 12/31/2010 • Link to this review
If you're looking for a team of professional's who understand that when your heat goes out in winter; you need it fixed faster than right away, then look no further. Sherlock Heating and AC were able to schedule me in for friday after work. When the appointment before me looked like it was running long they arranged to come out first thing the next morning. Rather than laugh at my disco era heater Caleb fixed it in 10 minutes flat. I called a week later and they were able to send Caleb out the same day and he worked on the roof in a rainstorm. I don't know about you but I call that dedication.
Posted: 12/17/2010 • Link to this review
Your words of kindness mean so much to a hard working team of service providers that put everything they have into being the best at their jobs. Thank you so much for taking the time to tell San Diego about your experience with our team, and Caleb in specific. Please don't hesitate to give a call again if we can do anything else for you in the future. Sincerely, Aaron Sherlock - President of Sherlock Heating & Air Conditioning, Inc.
Called for someone to come out to look at our unit to give an estimate for annual maintenance. Made the appointment over the phone for the following Monday. No show and no call that day. The lady on the phone who scheduled my "appointment" was less than enthused to schedule this with me and actually seemed annoyed. Weird.
Posted: 9/10/2010 • Last edited: 12/06/2011 • Link to this review
Hi maddog205, I think that you may have us confused with another company or service. 1). We don't do "annual estimates". 2). The Monday that you are referrencing was Labor Day, we don't work on Labor Day, we want our employees to share holidays with their families. Please contact our office at (760) 295-5014 if you feel that this information is incorrect. If by chance, there truly was some sort of mix up, I would like to make it right with you. Thank you, Aaron Sherlock - President of Sherlock Heating & Air Conditioning, Inc.
I just had the opportunity to meet Aaron Sherlock. My home air conditioning went out today and he was right over to diagnose the problem. He fixed everything right away and it is perfect! Bobby Nakazawa - San Elijo Hills
Posted: 7/16/2010 • Link to this review
Excellent and prompt service, and best value. Highly recommend if you are looking for a good quality product at a reasonable price. No hassles whatsoever. One of the best experiences I've had with contractors working in my home.
Posted: 5/22/2010 • Link to this review
After researching and meeting with three companies, I selected Sherlock Heating and Air Conditioning to replace my furnace and air conditioner based on their price, personnel, responsiveness and the overall quality of their quote (they made the right recommendations based on my needs). I was not disappointed! Everyone I dealt with was professional, knowledgeable, efficient, responsive, punctual and extremely nice. Even though the job turned out to be more complicated than they originally expected and took more time than scheduled, they stayed with the job until it was completed. Every day when the technicians left, the work area was left neat and clean and I knew when they would be back the next day and the status of the job. I am extremely satisfied with Sherlock. I will definitely use them again and would not hesitate to recommend them to others.
Posted: 4/13/2010 • Link to this review
I had a great experience with Sherlock. Starting about a year ago with Aaron coming to my home and giving me an honest assessment of the work to be done and cost. No pressure, good quality product and quick service.
Posted: 3/30/2010 • Last edited: 7/09/2010 • Link to this review
We are new to the area and as first time home buyers finding reliable services made us nervous, thanks to Kudzu.com because they lead us to Sherlock heating and Air. We called Sherlock and was able to get a service call within 24 hours. Jon was the technician, He is professional, friendly, respectful and I was very impressed with his self confidence, that made me feel like I had the right man for the job. I will call Sherlock when I'm ready for an upgrade because of Jon. First impressions really do count.
Posted: 3/09/2010 • Link to this review
A year and a half ago we had Sherlock install central AC, take out our old furance and replace it with a high effeicient furnace. I'm still happy with their service/products and have/will recommend them. They are knowledgable and explain everything. Their quotes/invoices are easy to understand and completely list the scope of work included.
Posted: 2/22/2010 • Link to this review
From the moment I met Aaron Sherlock and watched and listened to him, I knew this was a man who know's his business. The professionalism and speed in which the actual install was completed by the Sherlock crew was one of the best experiences I have had when it comes to having people working in or around my home. If you need Air conditioning or heating, THESE guys are the way to go!! Thanks Sherlock for a great experience and outstanding new system. Peter C. Escondido,CA
Posted: 8/07/2009 • Last edited: 9/25/2009 • Link to this review
Lennox Premier Authorized Dealer, NATE Certified, EPA Certified,License Number 804838. Bonded. Insured. Member of the Better Business Bureau, Member of The League of California Homeowners and ACCA (Air Conditioning Contractors of America).
We specialize in high efficiency equipment and ONLY use ozone friendly refrigerant! Puron(R410A Ozone Friendly Refrigerant). Raise your efficiency...Lower your Carbon Footprint.