We are proud to provide state of the art medical and surgical services in combination with compassion and an appreciation for the bond between pets and the families with which they share their lives. Our services include medicine, surgery, dentistry, baths, micro-chipping and boarding. We use the most up to date anesthetic protocols, digital patient monitoring and laser surgery. Shiloh Veterinary Hospital also has a medical laboratory, digital radiology (X-Ray) and a pharmacy at the hospital... With 5 clean exam rooms we can meet most appointment needs including walk-ins. Drop-offs are admitted starting at 7:30am. We are located 1 mile west of I-75 and Wade Green Rd.
Before writing this review I read the other reviews. Here are my thoughts. I would and have board a cat at Shiloh. They told me up front all charges and how often the pet is checked. All was accurate and the cat was fine. For dogs, I use a house sitter or send to a professional boarding place. I do this because dogs need additional attention and the ability to run and have exercise which is harder to provide in any Vet Hospital especially on weekends. As for the Staff, I have found them all very nice and helpful. While everyone can have a bad day, I have found that over they 15+ years going there thru management changes, the staff has been helpful and friendly 99% of the time. Those staff members that were not, did not last long. As for the doctors, I must say that Dr Ruth Baird is the best. Since she has came, the level of care has increased in the office. I ask for her when I make an appointment. With her she has worked with us thru sick dogs and provided honest guidance on treatment. She really cares. The other docts also deliver high quality care and I have noticed that if they do not hold to that standard, they do not last long in the firm. Sometimes it does take a while in the office however I do not mind because they make it a habit to spend as much time with each owner as possible. For those that do not like to have the tech take the dog back, you can go with them. Several times, I have gone in the back for weighing and looking at x-rays, etc.
Posted: 6/02/2014 • Link to this review
Took my dog here to get her yearly shots. I asked for confirmation of the price upfront, the receptionist snarled "It's the same price as I told you over the phone." When seeing the veterinarian, Dr. Cat, she tried to upsell me on products and medicines for my dog. When I declined, my dog was given her shots and we were quickly told "you're done, have a nice day" and we were left alone in the room to see ourselves out. Seems like they are more concerned with making money that the comfort and care of their patients.
Posted: 8/20/2012 • Link to this review
Took my dog here maybe 8 times since I live so close. Most times I spoke to a sale person & then a vet. Did have a few visits that went well. When I took my old dog there to have his teeth cleaned I was told it would x amount of $. I did what they said, had urine & blood checked, waited for good results & a week later dropped off my dog for the cleaning. They called me to say they needed to run more tests before they cleaned his teeth but they can do it all today!!! It would have cost $200 + for the other tests. I picked up my dog and canceled the cleaning. A couple years later that sad time came when he was sick & I knew it was time to put him to sleep. I brought him to Shiloh for this. I told them I was going to bury him. To save money they bypassed putting him to sleep and gave him a shot that completely paralyzed him. He couldn't even blink. So after my dog lied on the table paralyzed for 10 minutes with his eyes open she comes in and gives him a shot to shut down his heart. Couple minutes later he quits breathing. That was 2+ years ago. It haunts me to this day wondering how he must have been freaking out and did it hurt to stop his heart while he was awake & paralyzed.
Posted: 10/05/2011 • Link to this review
We regret that you had bad experiences at our clinic. Our goal is to make sure that we take care of our patients to the best of our ability and sometimes we may not convey our reasoning as well as we could. You mentioned two instances. The first was a preanesthetic work-up for a dental cleaning. It sounds like the doctor identified some concerns based on the lab work and recommended further evaluation. Our goal is to insure that we have a good outcome with the procedure. You may interperate this as an opportunity to charge you more, but we want to make sure your pet would tolerate the procedure. If there were a bad outcome, you would understandably be much more upset. As for the euthanasia process, I know this is a very difficult time for pet owners. We try to make the experience as calm and peaceful as possible. Rather than giving the euthanasia drug immediately, we prefer to sedate pets first. Most veterinarians do this so that the process is smooth and the pet is calm. Without sedation we run the risk of having an anxious and struggling pet during the procedure and no one wants that to be their last memory of their pet. Your pet was not paralyzed. Paralysis implies that they are completely aware of their surroundings, but unable to move. Your pet was given a sedative which calms them almost to the point of anesthesia. They are basically sleeping. I am sorry that you have a bad feeling about your experiences, feel free to contact Dr. Davis any time to discuss them.
I brought my cat here because she was not eating and her jaw was quivering. After Dr. B examined and found nothing I agreed to have x-rays done to see if there was a blockage. Nothing showed up. She said to take her home and bring her back if she wasn't better. I brought her back and the best vet there, Marcie (no longer there) saw an abscessed tooth which had to come out immediately. My poor cat suffered needlessly and I was out the money for the x-rays. I took another cat there multiple times over a few months because he was always throwing up. Nothing was ever found. When his ribs started showing I could see that he was starving to death. I took him back and now, for the first time, they saw and felt a huge abdominal tumor - too big to help him. I was devastated. Dr. B. told me that my dog had lost six pounds. I agreed to have x-rays done to see if she might have a tumor like my cat. Nothing showed up. The next time I came in I saw Marcie. She showed me that my dog had been at the proper weight as charted over the years except for that one that must have been a fluke. Again, out the cost of the x-rays because of their mistake.
Posted: 8/25/2010 • Link to this review
After having a bad experience with another local veterinary clinic, I took my dog to Shiloh. It was a routine check-up. I was delighted with the whole staff. The female veterinarian(I forgot her name) obviously loved her job. She told me everything I needed to know and gave me an estimate first. She didn't laugh at my stupid questions! I felt confident that my dog was in good hands.
Posted: 6/21/2010 • Last edited: 8/09/2011 • Link to this review
I recently took my dog here becauseshe had a UTI. I saw Dr. Davis and felt tat he was very thorough, gave me all my options and explained what he thought would be best. My dog is doing great now. he receptionists were pleasant and the place was clean. No smell like most veternary offices. And I can access my records on the internet!
Posted: 3/22/2010 • Last edited: 8/09/2011 • Link to this review
The staff is always friendly & appointments are always available. The waiting room is very large so you never have to deal with tangled leashes and the rooms are super clean. They treated my new puppy for severe demodex mange and I haven't had a problem since. They've also seen her several times for ingesting things she shouldn't have & I trust/value the professional opinions of all 3 vets on staff. I am completely confident in their abilities. I moved further away and have a new vet that I love, but Shiloh always did right by me. I would definitely recommend Shiloh to friends in their area. They are pretty pricey in comparison, but my dogs are my family and the care is great.
Posted: 1/06/2010 • Last edited: 11/05/2014 • Link to this review
Extremely long wait. Arrived 15 minutes prior to appt. Total time was about 1.5 hours spent mostly waiting. Depending what kind of dog owner you are you may or may not be dissapointed in your treatment here. Most people I've trained with over the years in Agility and Obedience would have been upset with the way things went today. I'm actually more mad at myself for allowing things to happen the way they did. #1- I don't like when they have to take your pet "to the back" to do everything. It doesn't make sense to me and I don't like it. I groom my dog myself, train my dog, etc.. I would not let them take my child to the back to do anything so why did I let them do this with my dog? My fault for not saying no. After I checked out and paid I asked the person to see if the fecal results were finished as they would only take 10 minutes and she said I'll check. So low and behold after she goes back to check the tech comes out and said, oh... we forgot to do the fecal exam. Funny, I didn't forget to pay 26.05 for it!! I feed my dog a raw diet. Been doing it for 10 years and have had great results. I've done much research & this is the first vet I've been to that was more than totally against it despite me telling her it's worked very well for me and the results show. Vet tech with the blond hair was the most knowledgable and friendly. Got suckered into buying Frontline despite the fact my dog has never had a flee on him. It's a pesticide for God Sake!! Why did I do it?
Posted: 7/01/2009 • Link to this review
After experiencing a bad vet when we first adopted our dog, we came to Shilo at the recommendation of a relative. We've never been disappointed. The people are friendly and kind, and the vets are informative and reassuring. I've never boarded any of our pets there, but our dog has been there over night for heartworm treatments and she did well. The staff all loved her and were almost sad to see her go. I highly recommend Shilo to anyone looking for a vet. My only 'disappointment' is that their prices are not the cheapest, but I think it's worth it for quality care.
Posted: 5/13/2009 • Link to this review
I have been taking my pets here for over 3 years. When I first started going I was in job transition and my cat was diagnosed with kidney failure. Despite my financial situation, Dr.Davis ensured that my cat received what was needed. My cat passed since then, but I have 2 new cats (one was recommended by staff member) and a dog, and I feel so confident in taking them to him. The staff is always friendly & helpful. It feels like a family! I love these guys!!
Posted: 4/27/2009 • Link to this review
Been going here for a couple of years. I board my dog every other month or so because I travel for work. They know my dog and treat her well. I have toured the kennel area and it is very clean with no smell. I never noticed any gaps, they seem pretty standard to me. Brittany is usually the kennel person that takes care of my baby and she seems to really care. I have used them for vaccine related things and they seem to know what they are doing. I would recommend them. My only wish is that they had better hours on Saturdays, but I guess not many do.
Posted: 3/23/2009 • Link to this review
We have been taking our dogs to Shiloh vet for over 13 years, but this place got even better when it was bought by the three vets there now. Dr. Ruth Anne Baird is the best - she really knows what she is doing and she really cares. The entire stff there is fantastic also.
Posted: 12/11/2008 • Link to this review
The raised kennel flooring in the units has a 5-6" gap between the flooring and the door. My small dog, 16 lbs, while probably trying to find a place to go to the bathroom away from her sleeping area at night, walked to the edge and either in turning around or crouching, she stepped off the grate and and her body fell down into this gap, wedging her body half under the grate and half above the grate. She was found in the morning unresponsive and paralized. They said the stress of it probably caused a stroke, either way, she was paralized. My dog was older, but even a smaller healthy dog could do the same and be unable to get out. I couldn't save my dog - save yours and a tremendous heartacke. Always check the kennel system for this issue. They felt no responsibility for this happening, when if they had hard foam bumpers filling the gap when boarding smaller dogs it would have saved her.
Posted: 9/20/2008 • Last edited: 9/21/2008 • Link to this review
I have been going to Shiloh for years but lately their front office staff has been less than desirable in the customer service department and are rude on person as well as on the phone. Their hours are hard for working people, and are open on Saturday but only till noon.
Posted: 5/14/2007 • Last edited: 1/02/2008 • Link to this review