The hot water heater was leaking! Thank you for your quick response. Also, your guys are great at explaining things to me and showing me where mystery house things are (like cut off valves, etc)!... And they do it with good humor without making me feel silly for asking!VIEW MORE »VIEW LESS »
Shumate was thoroughly professional in all respects. Our salesman was knowledgeable and helpful. He spent time with us and truly earned out business. The installers were here the very next morning... and did a careful job and explained what they did, so there were no secrets. I would give Shumate top grades. So far, we are highly impressed by them.VIEW MORE »VIEW LESS »
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The hot water heater was leaking! Thank you for your quick response. Also, your guys are great at explaining things to me and showing me where mystery house things are (like cut off valves, etc)! And they do it with good humor without making me feel silly for asking!
Replaced my 11 year old hot water heater and all of the associated bits and pieces. Whew. Such a relief.
Area Roswell, GA
Cost $1,000 - $2,999
Date June 2016
Posted: 6/22/2016 • Last edited: 7/04/2016 • Link to this review
Shumate was thoroughly professional in all respects. Our salesman was knowledgeable and helpful. He spent time with us and truly earned out business. The installers were here the very next morning and did a careful job and explained what they did, so there were no secrets. I would give Shumate top grades. So far, we are highly impressed by them.
Our furnace and air conditioner died and needed to be replaced.
Area Atlanta, GA
Date June 2016
Posted: 6/10/2016 • Link to this review
Thank you for having such professional, courteous people for your installation process. From the first meeting to the last detail of the install, we were so impressed. If you ever need an HVAC company call Shumate and tell them that Mark & Cyndi Smith sent you. Our address is 5102 Yellow Stone Dr, Flowery Branch, Ga 30542 that way we get a referral credit!!!
Area Flowery Branch, GA
Date May 2016
Posted: 5/10/2016 • Link to this review
The work crew arrived on time as scheduled to replace our heating and cooing system. They did a great job and were very professional and courteous. My wife and I have been customers for many years for our routine maintenance and repairs. Great service has always been provided.
Posted: 1/30/2016 • Link to this review
My furnace and A/C units both went out due to their age, so I needed to get some heat in our house. I researched many HVAC companies and ended up choosing Shumate due to their pricing and customer service. I received a free 50-gallon water with the purchase of a complete HVAC system and they also gave me a military discount! My sales person was very professional and courteous, as was the installation crew. They came on time and was finished in less than four hours. I would definitely recommend them to my friends.
Posted: 1/22/2016 • Link to this review
Our heater motor burned out on a sunday morning at 5:30 AM. I remembered the Shumate radio ads about being available 24/7. so that's who I called. I received a return call within 15 minutes and a service specialist was at our home by 11 AM. After he diagnosed the problem, A sales specialist was at our home by 3:00pm to help us with our options. The furnace was old so we decided to replace it. The price was great and the installers were professional, intelligent and took great pride in their work.(not easily found these days). Iam a dedicated Shumate customer forever!!
Posted: 1/05/2016 • Link to this review
The engineer (John Franzen) that came to give the estimate, educated us on the different types of systems that Shumate offered which helped us make our decision. The day our HVAC system was replaced, it was POURING down rain; however, the installation went without any problems. Juan was on time, polite and patient, as he explained everything that was going on. I will definitely tell my friends and family about this company.
Posted: 1/01/2016 • Link to this review
We could not have experienced a more positive solution to our heating and air conditioning needs. Swift Tyler extended genuine interest in our project, and truly seemed to engage our system issues to a point where we were fully confident in his recommendations. The installation team was professional, courteous, and extremely efficient in completing both furnace and air conditioning replacements in under 4 hours. They were informative, and made sure that our questions were answered before leaving. Highly recommended.
Posted: 12/10/2015 • Link to this review
Recently purchased a new furnace. They did a great job of getting it installed within 2 days of me making the purchase. They sent 3 experienced techs onsite to get the install completed within 4 hours. I was very pleased with the entire process.
Posted: 11/09/2015 • Link to this review
I used Shumate for service last year. Their "service" is certainly below par. They never cleaned the coils, blew out the condensate water lines, checked the vacuum lines, tightened connections, etc. The "service" person was here less than 30-45 minutes (two units). I learned this the hard way when the condensate line of one of my furnaces got plugged and flooded my basement ($700 damage). A very simple blowing in the line would have prevented this. Called the "service" manager about this, but he didn't seem interested in it at all. Folks, if you are looking for a great SERVICE company, check out Triad. Triad has great SERVICE with good people that take the time to do things right......and with a smile! If I had the choice to give negative stars to Shumate, I would do it now.
Posted: 10/20/2015 • Link to this review
My 14 year old heat pump system was getting very tired, so my wife and I looked into getting a new system. I got estimates from 5 contractors. I was ready to make a decision and had not spoken to anyone from Shumate. I left a voice message on Monday morning for them to call me regarding the cost of a new system. I didn't get a call back until Tuesday morning and had pretty much made up my mind to use another company. The Shumate appointment setter called me back Tuesday morning and she was so sweet and apologetic, that I worked the Shumate rep into my interview scheduling. Bob came out and I told him that I had interviewed a lot of contractors and didn't need a sales pitch. I had a tight budget and wanted to know if he could help me out. Bob catered his presentation to what I needed. He gave me pricing for a Lennox and a Daikin. I chose the Daikin and although it has only been 4 days, my wife and I feel like we made a good decision. Juan and Armando who installed our system were the nicest, most professional guys! They showed up 30 minutes early for an 8 am appointment which took my wife and I by surprise, but did not rush us to start or in anyway make us feel pushed to begin early. I wanted to apply for a Georgia Power rebate and called Kim at Shumate for some assistance. She helped me out right away and was very friendly. All things considered, I would definitely refer Shumate to others! Great job Shumate!!! Thank you! Bob P. Smyrna
Posted: 8/10/2015 • Link to this review
When my AC unit experienced problems, I contacted Shumate at around 830am and the technician was at my house around noon. I even received a courtesy call prior to the appt. The technician was friendly and seemed knowledgeable. He quickly resolved my issue and explained a maintenance plan which Shumate has (seems a bit high priced). Since this was an unusual problem I had, I am more commenting on the communication and response time which was impressive. I will seriously consider using them in the future!
Posted: 8/06/2015 • Link to this review