Shumate Air Conditioning & Heating

50 Reviews

(678) 733-9781 shumatemechanical.com » View Website »

2805 Premiere ParkwayDuluth, GA 30097   map »

Business overview

Hours of Operation

  • MON
  • 7:00am
  • 7:00pm
  • TUE
  • 7:00am
  • 7:00pm
  • WED
  • 7:00am
  • 7:00pm
  • THU
  • 7:00am
  • 7:00pm
  • FRI
  • 7:00am
  • 7:00pm
  • SAT
  • 8:00am
  • 2:00pm
  • SUN

Reviews

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Great Job Everyone!, 8/10/2015

My 14 year old heat pump system was getting very tired, so my wife and I looked into getting a new system. I got estimates from 5 contractors. I was ready to make a decision and had not spoken to... anyone from Shumate. I left a voice message on Monday morning for them to call me regarding the cost of a new system. I didn't get a call back until Tuesday morning and had pretty much made up my mind to use another company. The Shumate appointment setter called me back Tuesday morning and she was so sweet and apologetic, that I worked the Shumate rep into my interview scheduling. Bob came out and I told him that I had interviewed a lot of contractors and didn't need a sales pitch. I had a tight budget and wanted to know if he could help me out. Bob catered his presentation to what I needed. He gave me pricing for a Lennox and a Daikin. I chose the Daikin and although it has only been 4 days, my wife and I feel like we made a good decision. Juan and Armando who installed our system were the nicest, most professional guys! They showed up 30 minutes early for an 8 am appointment which took my wife and I by surprise, but did not rush us to start or in anyway make us feel pushed to begin early. I wanted to apply for a Georgia Power rebate and called Kim at Shumate for some assistance. She helped me out right away and was very friendly. All things considered, I would definitely refer Shumate to others! Great job Shumate!!! Thank you! Bob P. Smyrna

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Quick Response, 8/06/2015

When my AC unit experienced problems, I contacted Shumate at around 830am and the technician was at my house around noon. I even received a courtesy call prior to the appt. The technician was... friendly and seemed knowledgeable. He quickly resolved my issue and explained a maintenance plan which Shumate has (seems a bit high priced). Since this was an unusual problem I had, I am more commenting on the communication and response time which was impressive. I will seriously consider using them in the future!

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Displaying 1-15 of 50

Reviews

BPatrickSmyrna

Reviews: 1

Great Job Everyone!

My 14 year old heat pump system was getting very tired, so my wife and I looked into getting a new system. I got estimates from 5 contractors. I was ready to make a decision and had not spoken to anyone from Shumate. I left a voice message on Monday morning for them to call me regarding the cost of a new system. I didn't get a call back until Tuesday morning and had pretty much made up my mind to use another company. The Shumate appointment setter called me back Tuesday morning and she was so sweet and apologetic, that I worked the Shumate rep into my interview scheduling. Bob came out and I told him that I had interviewed a lot of contractors and didn't need a sales pitch. I had a tight budget and wanted to know if he could help me out. Bob catered his presentation to what I needed. He gave me pricing for a Lennox and a Daikin. I chose the Daikin and although it has only been 4 days, my wife and I feel like we made a good decision. Juan and Armando who installed our system were the nicest, most professional guys! They showed up 30 minutes early for an 8 am appointment which took my wife and I by surprise, but did not rush us to start or in anyway make us feel pushed to begin early. I wanted to apply for a Georgia Power rebate and called Kim at Shumate for some assistance. She helped me out right away and was very friendly. All things considered, I would definitely refer Shumate to others! Great job Shumate!!! Thank you! Bob P. Smyrna

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jimyat11

Reviews: 7

Quick Response

When my AC unit experienced problems, I contacted Shumate at around 830am and the technician was at my house around noon. I even received a courtesy call prior to the appt. The technician was friendly and seemed knowledgeable. He quickly resolved my issue and explained a maintenance plan which Shumate has (seems a bit high priced). Since this was an unusual problem I had, I am more commenting on the communication and response time which was impressive. I will seriously consider using them in the future!

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maria1024

Reviews: 3

GREAT SERVICE AND GREAT STAFF

I had AC and HEATING unit replaced this week. Every step of the way I had wonderful service, people that were happy and willing to help, answer all my questions and return my phone calls promptly. The install crew, Juan and Armando did a great job, they answered all my questions, checked and double checked to ensure everything was working before they left. I recommend this company without any reservations ! ! !

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tlgeiger

Reviews: 5

Will definitely use them again!!

Could not be more pleased with my first experience with Shumate. While a competitor had me on a 2 week standby appointment, they got me in within 2 days (which is something as it's 96 degrees out and everybody is having issues). The price was miraculous and the technician, Jeff Chapman, was a pleasant and knowledgeable man who despite what I can only imagine was a long day, was still smiling when he got to my house at 5pm on a Monday. I signed up for the maintenance plan and could not be happier!! Thanks Shumate!!

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kmaddock

Reviews: 1

Highly recommend - excellent, responsive service

Shumate has always provided me with excellent, extremely responsive service. Their technicians are always professional. I would recommend Shumate to everyone!

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Ontimeeverytime

Reviews: 3

Job was well done

Job was well done, the employees were on time, did a good job on install and cleanup. This is the second install they have performed for me. Shumate does service on my systems.

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johnscreekbkr

Reviews: 5

HIghly recommend

We had one a/c and furnace replaced as well as another furnace. Very happy with the work that was done, very professional. Left the place clean.

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DENNIS0348

Reviews: 2

I RECOMMEND SHUMATE! HERE'S WHY:

I had the original (well over 20 yrs.old)low quality air conditioning & furnace units for my big two story house. Every summer for the past 5 yrs. the a.c., would conk out, I'd call Shumate and they'd get it going again. Finally the units gave up the ghost. I got quotes from seven different companies including Shumate. Comparing apples to apples, details to details, Shumate beat them all hands down for high level top-rated units with 14-16 seer, variable speed furnace, electronic programmable thermostats, and ductwork replacement. Shumate had always given me great service, and I was glad they won the job. They showed up promptly, had a supervisor on-site the whole time, installed new Lennox XC14 units for upstairs and downstairs, new furnaces, new ductwork, hauled away my old units and totally cleaned up the area inside and out. I couldn't be happier! The house is always just the perfect temperature, it's virtually silent in its operation,and we have lower utility bills. The best part is Shumate's people. Friendly, courteous and professional. You couldn't ask for better. If you have HVAC issues, let Shumate give you a free quote and expert recommendations. If you do choose Shumate, you'll be very glad you did! I strongly recommend Shumate, and now you know why!

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kirkduluth

Reviews: 2

$250 for leak detection

$79 for a trip charge is fine. 15 minutes to sniff out a coolant leak at $250 is absurd. Indeed, I requested the leak detection, but was not told up front the cost. Technician did not continue search after finding leak in furnace, so did not search for leaks in crawl space. Paying essentially $1000/hour to have someone wave a sensor about makes me feel foolish. I have used Shumate a number of times, including whole system replacement. In general, they are reliable and costs are fair and predictable. Not this time.

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johnwest80

Reviews: 2

Went above and beyond replacing two hvac units

I got several quotes to replace the condenser and coil on two hvac units at my home. Shumate was 30-50% less expensive than every one of the other quotes. I almost didn't believe the quote was correct, but it was. The techs came out to replace the units and did a great job. They went above and beyond because they also had to add another breaker box. The techs were really nice and explained everything to me, and the installation itself was better than before, because they improved some things that had been shortcutted by the original builders. And the best part, they didn't even try to get more money out of me. Their job was to put two units in, and they did everything necessary, even what they hadn't planned for, without complaint. I can't recommend this company enough. Great job guys!

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jthrrt

Reviews: 2

Best in Town

The technician, Phil, was fast & thorough. He treated everything like it was his home. Very quick response. Very fair price!! I will continue to use Shumate in the future.

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RetiredGunny

Reviews: 3

Tech's need to receive more training

We called Shumate because one of our AC units quit working. They came out, tech looked at it and said that "the reversing valve was covered in oil and the system was flat". Recommended that we replace the until. Called another HVAC tech, he found a wire had rubbed a hole in a pipe and let all the freon out. (That was the "oil on the reversing valve".) Less than an hour later - he had us back up and working - for a LOT LESS than the cost of a new unit. Hummmmm- me thinks that tech's need to go to retraining school!!!!

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stout71

Reviews: 16

Typical A/C Expectation

I called these guys for a second opinion after I was told I needed a new compressor. The repair guy was very quick to tell me that my compressor was out of warranty, even though I knew it wasn't. He changed his story really quick once I had him pull the paperwork. This is not surprising that they would attempt to screw me. Anyway, I was quoted about $250 more than the first estimate and was also told that I should replace most of the system, blah blah blah of course. Not incredibly happy, but I am glad I got the second opinion.

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MusicLover67

Reviews: 12

Excellent service

Shumate has replaced both of my heat pump systems over the past couple of years. Both times, they came on time, did a good job, and cleaned up after themselves. Their price was about 20% lower than the other quotes I received. After the second unit was replaced in May, I found that the previously-replaced unit was not cooling. They came back right away and found that they had inadvertently left a switch "off" when they inspected it. They turned it back on and did not charge for the return visit. Both systems have been working fine since then.

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Wylie

Reviews: 4

Worst EVER

I called Shumate because they sponsor NPR, so I wanted to support them. My A/C busted on a hot day and it was a bit of an emergency. They couldn't schedule anything for 48 hours. When they finally did show up, the guy was too fat to fit inside the enclosure protecting my units from copper thieves. He then had the gall to complain that there were too many weeds and said that he couldn't do anything until I "hired a gardener" (mind you, my last HVAC tech cleaned the area out for me without complaint). He complained the entire time, did nothing, and then left without fixing the problem. It was a Friday, so I had to suffer the entire weekend before I could get someone else out. I will NOT be using this company ever again.

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