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Posted on
5/18/2011
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Know before you order
I ordered announcements and diploma frame. Went out of town, did not have computer access and learned when I returned that they had changed the announcement order to something I did not like because they were out of the ones I'd ordered. They did notify by internet, but did not call so I received the "wrong" ones. Since they were printed they would not refund (and I'd have chosen another company had I been informed when I ordered) and after much negotiation (unable to get thru via phone due to volume) they refunded half the amount of the order (not including shipping which cost them nothing as they were shipped with the frame). Basically make sure you check on your order or you may get something you don't like and you're stuck. Do like the frame, but not the way they do business.
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