Silver Fox Plumbing & Air Conditioning

Phone: (602) 903-3001
Email: Email this business
Website: www.plumbingacphoenix.com
Silver Fox Plumbing & Air Conditioning Silver Fox Plumbing & Air Conditioning : Heating & Air Conditioning, Gilbert, AZ



Reviews
Reviews: 1

Posted on 5/5/2012

We'll Stay Until It's Completed...
Fred and Jonathan are still working on installing my new AC/Heating Unit as I am writing this. Fred and Silver Fox gave me the BEST PRICE out there and although the job ended up being more time consuming than it should have because of the small area these guys had to work in they NEVER COMPLAINED!!! Thanks for a job well done and you will get many references from me in the future.
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Silver Fox Plumbing & Air Conditioning replied on 05-23-2012
Thank you for your business and your referrals. We strive to provide each and every customer with the same exceptional service. It is in our mission statement that we will be there for our customers when they need us and we will do everything in our power to get the job done right. We know there are a lot of companies out there, so when you choose us we do everything we can to solve your problem quickly and cost efficiently. Thank you and we look forward to working with you on any other plumbing or AC needs.
Reviews: 4

Posted on 4/30/2012

Their Word is Their Word
I live in CA with a rental property in AZ which occassionally makes emergency services a challenge. I usually anticipate high charges for repairs to damages that I cannot see with my own eyes. Unfortunately, an absent landlord is typically a target for price gouging and inaccurate reporting of the magnitude of damages. Based on their great Kudzu review, I contacted Silver Fox Plumbing. They quickly responded to a bathroom leak and advised me there was no damage that needed to be addressed, the leak stopped (thanks to great tenants) and the drywall was not impacted. SFP advised me over the phone that there would not be a charge for an estimate, but their technician charged my tenants an emergency service repair. I called Brian, the owner, and he advised me "if you were told there would not be a charge, then there will not be a charge". He assured me he would personally handle voiding my tenants' check. His customer service was outstanding and I feel great knowing that I have a reliable, honest, trustworthy company to contact in the event of any plumbing, A/C or restoration work on my rental property.
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Silver Fox Plumbing & Air Conditioning replied on 05-10-2012
Bottom line, my word is my bond. We are a growing company, we now have a dispatcher and several qualified technicians to service your plumbing and AC needs. That being said sometimes, not often mind you, but sometimes things can be lost in translation. The customer is always right. I want each and every one of my customers to come away from their experience fully satisfied with our service. If they are not, I will do everything in my power to gain back their trust and faith in our company. I means it when I say we are 100% committed to providing excellent customer service without over charging. Thank you for allowing me the opportunity to make it right. We believe in the Golden Rule, and we always try to treat people they way we would want to be treated. Thank you for choosing Silver Fox and we look forward to providing superior service for any of your future plumbing or AC needs. Thanks, Brian Owner/Operator
Reviews: 1

Posted on 4/27/2012

Great Customer Service!
I called Silver Fox out for our Air Conditioner that was leaking and not cooling properly. I have a child with asthma so I was concerned about mold and other things flying through my house. The diagnosed the problem, did not try and make me buy things I did not need and had us back up and running in no time at all. It was a pleasure doing business with them!
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Silver Fox Plumbing & Air Conditioning replied on 05-10-2012
The heat is coming! That means your AC unit has to work harder to keep your house cool. This is when the little problems become bigger. Thank you for choosing Silver Fox for your AC repairs, we are committed to providing exceptional service for a reasonable price. Did you know you should get your AC and water heater every year? The cost of freeon has tripled this year, so a leak can be quite costly these days. It is essential to catch the problems early to avoid the heat and costly repairs. Especially with small children in the house, it is critical to have a working AC unit. Call today to schedule your AC check, don't wait until it's too late. Thank you again for your business and we look forward to serving any of your other plumbing or AC needs.
Reviews: 1

Posted on 4/26/2012

Excellent customer care with unbelievable prices!
I called three Air Conditioning companies whom came out here to our house with unbelievable sky rocketing high prices. Two of them told me it couldn’t be fixed and I needed a new air conditioning. The third one sent a technician that had NO idea what he was doing and quoted me 2,800.00 dollars to fix it. My neighbor recommended Silver Fox to me so I called them and told them my air conditioning wasn’t cooling right. We have a new born baby and I voiced this to the lady on the phone at Silver Fox and they were here THAT DAY! Fixed my Air Conditioning for a much lower price and even gave our house a free plumbing inspection while he was here. Thank you Silver Fox for putting my family first and understanding we are not all made out of money. I give you guy’s five stars and two thumbs up all around!
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Silver Fox Plumbing & Air Conditioning replied on 05-10-2012
Thank you so much for choosing Silver Fox! We are 100% dedicated to providing affordable, quality service. I have said it before and I'll say it again. It is my business to help people and I love what I do. When I hire employees I look for that same passion in all the applicants. I know how hard it is to find a reliable, trustworthy company, but at Silver Fox we do NOT want our technicians to upsell. We charge a flat rate fee for each job, every time. We have training classes constantly to ensure our techs have the most up-to-date techniques. We strive for perfection to make you a customer for life. Thank you again for choosing Silver Fox and taking the time to post this review. It really means a lot to me to hear first hand that we are acheiving our goals. Thanks, Brian Owner/Operator
Reviews: 1

Posted on 4/26/2012

Flooded Home
It was 10:00 P.M. and i woke up to a flooded house. I found Silver Fox at Kudzu.com called them out. with in a hour Fred arrived at my house found the problem in the kitchen. He also called Ground Zero Restoration to dry the house out so no mold would grow in my house. I am so grateful for the fast service that was provided. Thank you guys.
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Silver Fox Plumbing & Air Conditioning replied on 05-09-2012
Thank you for taking the time to let people know about your experience with our company. We strive to maintain the highest standards of service for our customers. That is why we recommend Ground Zero Restoration for any water, fire or mold restoration. Mold can start to grow in as little as 24 hours. We offer an 89 point plumbing inspection to help our customers avoid costly repairs. Always remember that preventive maintenance is much less expensive. Thank you for your business and for this review.
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