Since they are no longer serving residential homes, they seem to think that it is okay to ignore the warranty that we have with them. The flooring is buckling and no one will call me back. My next step is to hire an attorney. Stay away from this company...they are bad news. UPDATE 6/25/12: I received a call today from Simply Floored. I was told that they did not receive my past messages. Regardless, they have scheduled an appointment to come out and fix my flooring issue this upcoming Friday. I will update this once the work is completed. Update: After many months, Simply Floored finally sent a service tech out to my house that did a fabulous job repairing my flooring.
Posted: 6/23/2012 • Last edited: 10/07/2012 • Link to this review
We do apologize that it took some time to have your issue resolved. Our resources for residential services is quite limited at this time as our crews are all residential. However, we did want to make sure that everything was taken care of and that you were satisfied with the work that was performed. If not, please contact the office and we will insure that we will make sure that it was. Thank you.
We wanted our first floor hardwoods refinished and choose this company. The salesman told us it would take half the time no mess etc... Well they subcontracted out the job without us knowing it. They totally messed up the job and took four days to do it! I called the company at least 16 times until a higher up in the company sent someone out. They did the whole job over again with their own guy it took another 4 days. Now months later we moved our fridge and found they did not lay finish under our fridge or stove. The nightmare continues they have to come out again to fix it. The only good part about this company is the poor executive who helped us fix the job.
Posted: 3/21/2012 • Link to this review
I can't seem to get a straight answer from one person in this company. It has been nothing but a complete nightmare working them. The sub-contractor they used to install my hardwoods took twice the amount of time estimated to lay my floors. in addition, they basically moved in to my home while the floors were being installed. i would get home from work and pizza boxes were everywhere and MY stereo was blasting. Also, they were using my bushes in the front yard as their trash cans. After they were done with my floors my house was such a mess. They didn't cover up anything when cutting the wood and stacked all my furniture on top of eachother (brand new leather sofas). My floors shift and seperate as you walk on them throughout my house. I have called RICK the project manager a ton of times and he seems to think my issues don't matter. I'm completely upset with this company and will never use them again!
Posted: 2/23/2012 • Link to this review
Had carpet and hard wood floors installed in a single day. Additionally they matched the stain of our existing wood floors in a single day. It doesn't get any better than Jarod and his company!
Posted: 10/13/2011 • Link to this review
The sales man was very nice. Helpful and promised us a lot. Install went smoothly, Everything looked. Now, when we are having problems because carpet is unevenly worn, the installation manager will not call us back. Haven't heard from them, after TWO MONTHS!!! Beware of this company.
Posted: 9/08/2011 • Last edited: 2/23/2012 • Link to this review
Salesman came out looked at our floors gave us a written quote.Sandless,done in ONE day was promised. Workmen came out, looked at the floors, said it couldn't be doned in one day, it would be 2, PLUS of course MORE $. BEWARE of this company. BEWARE of anything Belinda from the Neal Boortz show advertises for. BEWARE!!!!
Posted: 4/12/2011 • Last edited: 4/19/2011 • Link to this review
First installation was laminate -- this time was bedroom carpeting, and I love it all. Clayton & Sons installed the carpeting, and I couldn't be more pleased. They arrived on time; they were careful with my furniture, rugs, etc.; they had an efficient work system; they were pleasant; and they did a fantastic job! I recommend the crew of Clayton & Sons for your job -- you will be as pleased as I am.
Posted: 4/03/2011 • Link to this review
Chose SF on the strength of testimonials from WSB radio. I couldn't possibly be more pleased -- excellent sales (did not push high $$ products), excellent installation job. Installers punctual, polite, and clean. Carpet's done -- looks ELEGANT. Sandless HW refinish to begin in a couple of days. Can hardly wait!
Posted: 3/03/2011 • Last edited: 3/05/2011 • Link to this review
We recently had our kitchen floor replaced with a laminate. The installers were very professional and did an excellent job. They were here less than half a day and even did a great job cleaning up after the installation. I would highly recommend Simply Floored for any of your flooring needs.
Posted: 2/16/2011 • Link to this review
We had our flooring installed about a year ago and we had an issue with our floor. We contacted Simply Floored and they reviewed the claim and scheduled the repair within two days of the claim! Super Fast Service! The installer was on time, courteous and professional. He was able to replace the damaged area quickly...which was no easy task as he had to remove several flooring pieces around the damaged area, install the new pieces and restore the floor to the original configuration. Overall my wife and I were very pleased and would recommend Simply Floored to anyone looking for new flooring in their home.
Posted: 1/27/2011 • Link to this review
Despite some bumps during the process due to us not knowing exactly what was underneath the existing floors, Simply Floored did an excellent job of working with us to make sure we had a floor we were happy with at a reasonable price. The flooring manager Thiago, our sales person Tom Bennet, and the crew leader Oz made sure we were satisfied and went above and beyond to overcome obstacles. SF is by no means the cheapest, but they do deliver on the value proposition of a quality installation at a very fair price. I also felt completely comfortable leaving the crew in my home when I was not there.
Posted: 1/20/2011 • Link to this review
We used Simply Floored to re-tile our bathrooms and re-carpet. Do not waste your money!! They tiled over the existing tile forcing us to shave the bottom of our doors. The carpet has been down for two years now - and looks like crap now with lumps and rolls everywhere. When we called, we were told someone would be in touch. We're still waiting. They were cheap, but not in the way we were expecting. After giving us a very wide window of an appointment to install the carpet, they still showed up late and had to stay past midnight - not very convenient with toddlers.
Posted: 9/10/2010 • Link to this review
Simply Floored is absolutely the best company for all of your flooring needs! The staff is very knowledgeable about all of their products. And they suggested the perfect wood flooring for my home. I didn't have to wait weeks for someone to come out to do an estimate. I called the company and someone came to my home to do an estimate within the next three days. The representative even came to my job to show me samples. The installers were very kind, efficient and dependable. The prices are very reasonable. And the company was very kind to offer me a great payment arrangement. I love the flooring so much that I plan to get the rest of my house done within the next few months!Jennifer "Jen" Harriman of Simply Floored made my floor shopping experience a breeze. Thanks, Simply Floored!! G. Bradley, Covington, Georgia
Posted: 9/01/2010 • Link to this review