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Contact Person: Eric Wygant
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Hvac contractor, air conditioning repair service, heating contractor, heating repair, air conditioning contractor
Paid for new AC unit, inspection of existing 2nd AC unit and paid for new thermostat for 2nd AC unit. New unit was installed but after making at least 7 phone calls nobody called back to confirm when service and delivery for 2nd AC unit was going to occur. I was told someone would call me back and nobody ever called back regarding the 2nd AC unit. Had I knows service was going to be this bad I would never have used Simpson Air for service. Absolutely the worse company I have ever dealt with. They sound friendly and trustworthy but delivers empty promises.
Posted: 5/29/2015 • Link to this review
Dont normally post reviews but I was so impressed with the service we received from Simpson Air. We had no ac and had another company out and they said we needed a new system - cost 7k. We called Simpson for second opinion. Simpson said it was a repair which cost us $450. Up and running in 3 hours. Will call them when we DO actually need a new system.
Posted: 6/23/2011 • Last edited: 4/02/2014 • Link to this review
Had gotten the run around and heavy sales pressure from other companies. These guys came out - told me the truth -did not try and sell me something I didn't need and repaired my system. Fair price, Clean, professional and no games.
Posted: 11/17/2010 • Last edited: 4/02/2014 • Link to this review
Called in the Simpson air around 1PM to schedule an appointment for repair. The lady I talked to took my information and told me a tech would be there between 4-5PM and gave me his name. I waited until 6:15PM to call back and used the emergency numbers as their offices close at 5PM. Left a message and received a callback in about 20 minutes. I gave the person who called back my information and he said he would call me back to find out what happened. After 20 minutes he had called back and said there was no record of my appointment or information and was eager to get off the phone rather than try to resolve the issue. At this point, I decided to try to resolve the issue with the Service Manager in the morning. The next morning I called the Service Manager and she claimed to vaguely remember something about either my address or information and informed me that all the techs were already out on calls and would call me when one was available. I waited 3 and half hours and no response before calling another service company. I know that I live in Florida and it's been hot and I understand they are busy. I also know that people sometimes fall through the cracks in a service company. I think the important thing is how the company handles that situation once it has been identified. I did not get upset at any point with anyone and no one was apologetic or empathetic. This was a terrible experience I will not repeat with Simpson.
Posted: 5/05/2010 • Last edited: 4/02/2014 • Link to this review
I needed to replace 3 units several years ago and Simpson not only performed a great install but has gone above expectations in responding to any service related items since then. I could not ask for more!
Posted: 10/09/2009 • Last edited: 4/02/2014 • Link to this review
Simpson Air will make you feel like you are their #1 customer. A few years ago when we had an aging a\c system in our home, we called Simpson and were very pleased with the service we received. So, when it was time to replace our a\c system, of course we called Simpson. Everyone we dealt with at Simpson was professional, friendly and knowledgeable. They recommended a new system that would be more efficient for our home. Our new system was installed in one day and without any issues. We couldn't have been happier! Our home is cooler and our electric bill has shrunk. We have since recommended Simpson Air to many friends. Several have now purchased their new systems from Simpson and are passing on the recommendation to their friends!
Posted: 9/30/2009 • Last edited: 4/02/2014 • Link to this review
We at Cambridge Christian School located at 6101 N. Habana Ave. Tampa, Florida has saved $8000 in electricity in a one year period because of the expert advise from Simpson Air on our A/C needs. There Techs are the best both in professionalism and in work ethics and they honor their work and products. Do yourself a favor and call Simpson Air.
Posted: 9/25/2009 • Last edited: 4/02/2014 • Link to this review
I wanted to share my experience I had with Simpson Air. I arrived home on a Friday evening in the rain to find that my ac was not working. After calling Simpson Air they instructed me to try a few things and with no success, they were at my home Saturday morning and had me back up and running in no time. I just want to say Thanks to all for a job well done.
Posted: 9/24/2009 • Last edited: 4/02/2014 • Link to this review