I've been using Smith now for four years, and they've never missed a pick up. I'm not quite sure how to review a sanitation service: I put the trash out in the morning, and it's gone in the afternoon. What more do you want? Our subdivision has had issues with other carriers setting up an "introductory rate", and then jacking up that rate shortly thereafter. It seems the vast majority of people in the subdivision have settled on Smith, and we've had no problems.
Posted: 8/17/2016 • Link to this review
I swear they are the most annoying trash service I've ever delt with. Just about every week there is a issue where either they don't show or have some reason they can't take A single bag siting beside the trash can. My biggest annoyance is how they penalize you for taking care of your yard by charging for BAGGED grass and leaves. EVERY week I have to go to the window to make sure they SEE my trash CLEARLY SITTING on the curb because OFTEN they miss things. When I call it's always "the manager said there was nothing left out to take." REALLY?! Well that truck manager is a bold face LIAR! Why would a customer take the time to call if there wasn't a issue?! How do they "rectify" the issue???!! They make sure and ask for $ for their crappy service before getting you off the phone rather than acknowledging THEIR mistake. I MISS WEST COBB SANITATION :(
Area Powder Springs, GA
Date May 2016
Posted: 5/12/2016 • Link to this review
Anti-Gun Business I'm sitting in my home, clowning around watching some TV and perusing the web and I hear a ruckus in my front yard. I Look out to see whats going on, a Smith Sanitation (my former trash carrier) has a truck parked in front of my house and some guys are yelling back and forth about something. I walk out ( IWB 1911 on hip, I house carry, no shirt due to sunburn) and ask them whats going on, they rant on something about giving directions to the driver regarding a pilot car for the nearby construction zone. I tell them it sounds like a fight from inside of my house (never left my front walk/yard). I tell'em "cool, as long as everything is OK." we wave and I go back into my house. ~1510 this afternoon I get a call from their manager that I was scaring their employees, I had a gun, they are cancelling my service immediately etc... When I tell him "Maybe I should have called the cops for disturbing the peace." He starts in on how he is on his way to my house... That's when I actually do call the cops. So god forbid you have Smith sanitation and (semi) open carry on your own property.
Posted: 4/28/2015 • Link to this review
We have been using Smith for 9 years and they have NEVER missed a day. Today is July 4th, and they came to pick up our trash!! We have never had any issues and they are neat, unlike some trash companies who let the trash fly all over yards. We are VERY pleased and happy with Smith Sanitation.
Posted: 7/04/2012 • Link to this review
When we first moved into our house, our HOA required us to use Smith Sanitation. My husband was worried that our trash pick up would be a hassle, as he'd heard his co-workers complain about their trash not being picked up due to overfull cans, missing trash bags, bin in the wrong location... I am happy to report that we have no such complaints about Smith Sanitation!! They hire courteous drivers who let me out to go to work. They pick up anything put out and marked as trash - even items that don't fit into the trash bins! They never require our trash to be in bags. The office personnel are easy to work with and very helpful. Their rates are competitive and they are locally owned and operated. And while our HOA doesn't require us to stay with Smith Sanitation, we are sticking with them because their service outshines the other companies who now pick up (and leave behind) trash in our neighborhood!
Posted: 3/02/2011 • Link to this review