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Snap Fitness

(937) 372-5500 snapfitness.com

40 S Progress DriveXenia, OH 45385 map it »

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Reviews

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Terrible customer service and relations, 7/07/2011

I initially set up an appointment for a membership with Tim. During the appointment he was extremely dry, on edge, and acted like I was rushing him to the point I thought I may have misheard the time... of the appointment and asked if I was late. He responded, ""No, but I have somewhere to be."" This turned me off, but I was set on getting back in shape and needed 24 hour facilities with my work schedule so went ahead and signed up. In 4 months of working out there 5 or more days a week I literally don't think I saw the guy smile once to myself or another customer. I even made an attempt to smile and say hello to him on multiple occasions only to get a dry, ""Whats up"" in return. On one occasion my card quit working and I couldn't get through to him for multiple days. Snap Fitness centers are not staffed most of the day so without a working access card you are out of luck. After contacting corporate they finally got me help days later from someone else affiliated with this location. It turns out Tim went on vacation and left all of his paying customers hanging with no way to contact him as his voicemail box was full. When he got back in town I politely told him about his voicemail and not to worry as I got it sorted out anyway. He gave me a snide remark saying, ""It was out of my control."" An acquaintance of mine wanted to sign up and also had much trouble getting ahold of Tim. The next day at the gym I let Tim know the guy left him two voicemails. His response was, ""Believe me if I had got two voicemails I would have called him back. That's how I make my money."" I couldn't believe him. Instead of asking how he could contact a potential customer his response was to jump to the conclusion that the guy must be lying to me. Tonight I finally was at my wits end with Tim. In 4 months of working out at Snap Fitness Xenia my girlfriend has only been a handful of times as my guest. In our initial meeting I asked Tim about bringing guests and he said it is no pr

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Reviews

by OSUJon at Citysearch

Terrible customer service and relations

I initially set up an appointment for a membership with Tim. During the appointment he was extremely dry, on edge, and acted like I was rushing him to the point I thought I may have misheard the time of the appointment and asked if I was late. He responded, ""No, but I have somewhere to be."" This turned me off, but I was set on getting back in shape and needed 24 hour facilities with my work schedule so went ahead and signed up. In 4 months of working out there 5 or more days a week I literally don't think I saw the guy smile once to myself or another customer. I even made an attempt to smile and say hello to him on multiple occasions only to get a dry, ""Whats up"" in return. On one occasion my card quit working and I couldn't get through to him for multiple days. Snap Fitness centers are not staffed most of the day so without a working access card you are out of luck. After contacting corporate they finally got me help days later from someone else affiliated with this location. It turns out Tim went on vacation and left all of his paying customers hanging with no way to contact him as his voicemail box was full. When he got back in town I politely told him about his voicemail and not to worry as I got it sorted out anyway. He gave me a snide remark saying, ""It was out of my control."" An acquaintance of mine wanted to sign up and also had much trouble getting ahold of Tim. The next day at the gym I let Tim know the guy left him two voicemails. His response was, ""Believe me if I had got two voicemails I would have called him back. That's how I make my money."" I couldn't believe him. Instead of asking how he could contact a potential customer his response was to jump to the conclusion that the guy must be lying to me. Tonight I finally was at my wits end with Tim. In 4 months of working out at Snap Fitness Xenia my girlfriend has only been a handful of times as my guest. In our initial meeting I asked Tim about bringing guests and he said it is no pr

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