Endorse Energy Star Equipment and Programs, Promote Enviormentally Friendly Air Conditioning Refrigerant (R-410a), Reclaim and Dispose of Harmful Refrigerants, Recycle all Metals and Plastics, Provide HVAC Energy Saving and Reduction Solutions. Perform Energy Audit Inspections to Make Sure Your Home's Electrical Systems are Operating at Peak Efficiency. Offer Water Heaters Providing Endless Hot Water Efficiently, Only as You Need It - Saving Energy & Money.
We were hosting a large party Saturday of Memorial Day weekend when our 30 year old downstairs AC decided to give up the ghost that morning. We called a few places and Snappy was the only company who... could get a tech out to us. John was the tech and here in no time. He had bad news about our unit but explained the situation and our options. Very professional, beyond knowledgable and friendly. We decided to buy a new AC and John was kind enough to give us a freon charge to last us through the party. Rod came out yesterday and installed our new unit. He's a great young man whose customer service and work ethic was very impressive. Now we're sitting cool. We also signed up for the HPP. Snappy has our business and we will highly recommend them to anyone.VIEW MORE »VIEW LESS »
Good news is they were going to waive the $49 trip charge. Bad news is they never showed up. Wasted morning.
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We were hosting a large party Saturday of Memorial Day weekend when our 30 year old downstairs AC decided to give up the ghost that morning. We called a few places and Snappy was the only company who could get a tech out to us. John was the tech and here in no time. He had bad news about our unit but explained the situation and our options. Very professional, beyond knowledgable and friendly. We decided to buy a new AC and John was kind enough to give us a freon charge to last us through the party. Rod came out yesterday and installed our new unit. He's a great young man whose customer service and work ethic was very impressive. Now we're sitting cool. We also signed up for the HPP. Snappy has our business and we will highly recommend them to anyone.
Good news is they were going to waive the $49 trip charge. Bad news is they never showed up. Wasted morning.
Very courteous and consumer friendly company to work with and they do quick and quality work. The electrician, Eddie, came out an fixed our electrical problem in a jiffy.
I called Snappy for what I thought would be a simple lighting job in my kitchen. Little did I know that the service tech they sent out would push us to also go with their heating and air service. It was tacked onto their hefty estimate and we were told we'd end up paying even more if we didn't sign up for their heating/AC service. It was a wasted $49 for the service call. If I needed heating and air service, I would decide on that then...I didn't need the hard sell when I wanted a simple lighting job completed. They lost my business before they ever got it -- minus the 50 bucks.
We apologize if you felt you were pressured into our Home Protection Plan; this was not our intentions. You would have saved 10% off of the quoted work, Lifetime Warranties on the work, no charge for the estimate, plus additional perks from our other departments including cooling and heating tune-ups. With the 10% savings and the waived trip charge you would have almost received the agreement for a 1/3 of the price. This may have been were the confusion was with the technician seeming pushy as maybe he was not explaining properly. As for the quote our pricing is competitive with other licensed electrical companies in our market as we are neither the highest nor cheapest when it comes to price, but have to build in overhead outside of labor and material to be profitable as do all other service companies that offer the same type of services- (live operators and available service 24/7, lifetime warranties, drug tested and background approved uniformed technicians, trained call center which keep you updated with your scheduled appointments and email pictures of your technicians before they arrive, fully stock trucks, available plumbing, electrical, & HVAC service technicians, etc. etc… Again we apologize for the miscommunication and appreciate the opportunity to earn your business. ~Management~
Called Snappy at 6:00am. Spoke to someone who said they would have someone called and they did. Snappy(called back at 8:20am)scheduled someone would be out between 3:00pm-5:00pm 01/07/14. No one called or came out. I know they were extremely busy like the other plumbers but to schedule and not called or come out is bad business. Called them again around 6:45pm and was told they would have the manager call me. I'm still waiting and it's now 5:24am the next day. Snappy this really doesn't look good. I expected better. Next time I will know better.
We are extremely sorry for letting you down! Due to the record low temps we were flooded with calls for no heat and frozen water lines. After reviewing your account it looks like you called in just ahead of the call rush and protocol demands we take service agreement customers first. We did create a waiting list and inform customers to call around to other contractors as everyone was extremely booked. However this is no reason for the call center to drop the ball and not reach out to you to give you your options. I did call twice over the following 2 days and leave a message to discuss but never received a call back. We apologize for the bad service as we take customer service very serious and our call center is typically second to none this area. We do make mistakes and hope that we may receive another chance at earning your business at a later time. ~Adam Bunyard/ General Manager~
With no previous relationship with Snappy, this company rearranged their schedule and had someone out here in two hours on the coldest day of the year (let's hope). John was the tech and it was as though he was the owner, extremely professional and incredibly competent regarding our heater and the industry itself. He diagnosed it as frozen pipes in the attic and set it up to drain. I signed up for their service agreement for $149/year which offers an amazing deal. I have already recommended this company to my friends.
Thank you for the great review, John continues to be a great representative of our company and we are very happy to hear you appreciated his service . We also appreciate you purchasing our Home Protection Plan and look forward to our continued business relationship. Thanks again for the review! ~Management~
Electrician Eddie came early and did perfect work fast. I had to cap wires out of wall over our oven and he understood the issue and talked with us on how to solve it before he did any work, giving us an estimate in advance. I would use again.
Thank you for the review as well as the opportunity to earn your business. We look forward to working with you again in the future. ~Management~
My husband and I called Snappy for a leak issue on our 2nd level shower. We got the bundled annual maintenance (it covers everything!) and as long as we keep it active, it includes a lifetime warranty for Snappy's work. It took Snappy a 2nd visit to fix the leak issue, they honor their warranty and they are consistent in their quality and customer service. We met many employees of Snappy throughout the year for the annual maintenance and services (electrician, plumbers and HVAC technicians), they are great in their quality of work and their service. It's nice to be able to find someone we can trust for plumbing, electric, and HVAC.
Great Review/Thank you! We are glad to see that we have earned your trust and business. We are also excited to see you were happy with all of your appointments from all 3 separate departments. We look forward to seeing you in the spring for your annual cooling tune-up. ~Management~
Your service person was supposed to arrive between 11-1PM and we arranged our workday to accommodate this. At 10:40 we received a call notifying us that they would not come until between 3-5P. At 4:45 no one arrived so I called the office and was notified it would now be by 7P. You workers did not arrive until 7:45, about 7 hours late! Then the surprise, it turned out that our garbage disposal was bad and you were kind enough to install a new one a $100 disposal for $594, that is a totally insane price and I feel both ripped off and upset but at 8PM you had me over a barrel. Honestly had you shown up on time by 1PM I would have refused the service and called another plumber
We apologize about being extremely late for your appointment, as we discussed that afternoon we were short handed and had a large volume of calls. In these cases we dispatch according to location, call urgency (major leaks, sewage back-ups, etc.) as well as service agreement customers receiving priority for true emergencies. However we did stay in touch and assure you that we would be out that evening as we completed all service requests that evening working late into the night to do so. When our technicians for any trade arrive on-site they stay until all issues are handled and the customer is 100% satisfied with the service. In your case the technicians ran 4 calls before arriving to your home and another one after they completed your repair, and during our phone conversation the following day you did give them a great review on service, attitude, workmanship, and knowledge of your plumbing system. I would like to acknowledge that we did reimburse you part of the charge for your repair for inconveniencing you with our tardiness. We do appreciate the business! ~Management~
This company was referred to me by another company to repair some damaged wires in my attic caused by rodents. They were very honest and thorough and managed to accomplish the job in the attic in the sweltering heat in July. Very good group here.
We truly appreciate the business as well as the review! We look forward to servicing you in the future! ~Management~
This is a great company! I was overly impressed with the service we received. Collin, our technician, was very helpful and got everything done in a timely manner. I will use this company and our technician again! You just don't find customer service like this anymore and I for one am happy I found it with Snappy.
Collin is a great tech and has been with us for several years, he continues to help Snappy build a great customer base with his knowledge and great customer skills. We look forward to seeing you this fall when we schedule your heating maintenance. ~Management~
I was initially put on hold for a good ten minutes then transferred to someone else. When I asked about the "$59 tune-up and inspection" that they clearly list on Kudzu I was told they wouldn't honor it. They were nice enough to offer a $149 option though :/ Not the kind of company I care to deal with. Looking elsewhere.
I apologize about the confusion and hold times. The call center as a list of all the available deals and coupons that we offer through varies marketing sources and this was not one of them. At this point they had to find a manager to research the issue. We have also looked at our account history with Kudzu and do not show that this coupon was ever offered on any website or mailer. I will reach out to you to see if I can get a copy and if we are mistaken and the coupon has not expired we can schedule your tune-up. However for the record the $149 service agreement holds more value as it covers all of your equipment for spring and fall maintenances along with many other perks. We apologize for any inconvenience. ~Management~
"Professional" plumber comes out to the condo to check out a leaky toilet, identifies the problem, and says it will be $216 to fix. Doesn't explain what is going on or what needs to happen to fix it, argues about taking 10% off as advertised on Kudzu, then supposedly fixes the problem by unscrewing the hose and screwing a new one in. Takes 3 minutes... $216 RIP OFF!
Thank you for taking the time to post the review on your experience with our company. I hate to hear that it was not a pleasant experience; however the charges were more than fair. We replaced the emergency shut off valve and installed a burst proof supply line replacing the leaking poly supply line that was the cause of the original service call. This repair was also made on a Sunday with a response time of less than 90 minutes. However we charge the same rates on nights and weekends as we do during normal business hours, and offer very competitive pricing when matched with 24/7 LICENCED Plumbers. Keep in mind there is a cost of doing business like rising fuel costs, fleet maintenance, continued employee training, taxes, insurance, benefits etc. etc...These costs have to be figured into our fees so that we can stay in business long enough to honor our lifetime warranties. I have spoke with the technician about his communication of the fees and work required as this may be where the real issues originated. Feel free to contact me to discuss further as we appreciate the business and feedback! ~Adam Bunyard/General Manager~
Awesome just doesn't say enough for this company! Honest, reliable, great communication and really nice people! Michael came out to solve an electrical problem we were having and they not only solved it but offered a solution to another problem that we were having as well as spotting a couple other things that needed to be done. They finished my husband's honey-do-list before I even wrote it! BEST coupon I have ever purchased! They are in the business for the repeat customer and they definitely have great customer service which will keep me coming back for all our house issues and remodels! Love companies like this that are few and far between but awesome when you find one like this!
I must say that they are quick to come out. BUT...every time I have had them out they suggest I get an new HVAC system and then a lesser fix that is always expensive too. This time I called and had another company come out. They fixed it for $136 but Snappy's minimum suggested fix was $1400!! I feel like they work on commission and they are pushing things that are not needed!
Unfortunately we cannot figure out your customer information to research your complaint with our services superstar248. Our technicians are trained to ALWAYS offer as many options as possible in all trades for all repairs. We refer to this as the repair, rebuild, replace method, we then let the customer make the choices that is best for their situation or budget. Without the customer information it is hard to determine what has happened on your service call but would love to speak with you if you would like to call in and discuss. We currently hold the highest available rating on all of the internet marketing sites that we are a part of and an A+ BBB rating. We take customer service and integrity very serious as a company and have a business model that is built around repeat business so pushing repairs or replacements that are not needed is a serious offence, and would be handled by management if an employee was found to be doing such. However this is also an issue that we rarely see and we have a staff with an average tenure of almost 4 years so I feel our guys always do the right thing by the customer. Again I cannot speak for the other company that made the repair nor your experience as we can’t determine your customer information. Please give me a call to discuss. ~Adam Bunyard/General Manager~