At Soapstone International our customer relations have always been highly valued. Needless to say Any complaint is of concern to us. First, I should explain that the staff at Soapstone International never selects the slabs, it is the privilege and responsibility of the client or their designer. In the few cases, over the years where clients have chosen to mix/match different types of soapstone for visual effect it has always been their personal choice. We simply tag the slabs they have selected with their name and hold them for pick-up by their preferred fabricator. To date we have never had a complaint directed to our office concerning color or selection of slabs. My recommendation: If this person feels that they have a legitimate complaint, Please contact us directly. Sincerely, Tim, President, Soapstone International, Inc.
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