Southern Crescent Animal Emergency Clinic

When our beautiful 15 year old Australian Shepherd Sydney was dying, we took her to Southern Crescent Animal Emergency Clinic and were treated with wonderful loving care by Doctor Nathan Thompson and the rest of the vetinary technical staff. Since this occurred over the weekend we couldn't take her to our lifetime vet and I admit that I was concerned, but thankfully I shouldn't have worried as they made the whole process the absolute best it could have been. After experiencing the care there myself I can only say these compassionate people were wonderful to us and to Sydney and I couldn't be more grateful. From our entire family, THANK YOU!!!

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We had an absolutely terrible experience with Southern Crescent. Our elderly cat had terminal cancer, and over the holiday in December he suddenly got much worse overnight.

I called ahead to SC, and they were very nice on the phone. However, I learned when we got there that they do not do the industry standard for euthanasia - sedative plus overdose of anaesthetic - they just do the anaesthetic.

They took my cat in back, and inserted an IV. Then they brought him back to us to say goodbye. When the vet, Dr. Alison McIntire DVM, came in to administer the drug, it wouldn't go in well - apparently the IV port had become dislodged, despite being taped down by a billion layers of tape. Because the anaesthetic causes a terrible burning sensation, and it was going into his skin, my cat snapped at her. She then refused to finish the injection, insisting that "he needs to go in back so the techs can work on him." I said no. In the meantime, my cat was dying, terrified, and in pain. She left and came back with a large burly man, who wanted to pin my cat down. She seemed annoyed and irritated with us. Finally, she injected the anaesthetic into his hind leg. But it took 15 minutes at least for everything to happen, and she was mean and snappy, and it was completely traumatic for me and my husband, and my cat's life ended in pain and fear.

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We had an absolutely terrible experience with Southern Crescent. Our elderly cat had terminal cancer, which we were treating with palliative care, and over the holiday in December he suddenly got much worse overnight, such that we knew he couldn't wait until our regular vet was available for euthanasia. I called ahead to SC, and they were very nice on the phone. However, I learned when we got there that they do not do the industry standard for euthanasia - sedative plus overdose of anaesthetic - they just do the anaesthetic. I trusted them that this wouldn't be an issue, but that was a terrible decision on my part. They took my cat in back, and inserted an IV port. Then they brought him back to us to say goodbye. When the vet, Dr. Alison McIntire DVM, came in to administer the drug, it wouldn't go in well - apparently the IV port had become dislodged, despite being taped down by about a billion layers of tape. Because the anaesthetic causes a terrible burning sensation, and it was going into his skin, my cat snapped at her. She then refused to finish the injection, insisting that "he needs to go in back so the techs can work on him." Not her - the techs. I said no, and asked her to find another solution. In the meantime, my cat was dying, terrified, and in pain. She left and came back with a large burly man, who wanted to pin my cat down. She seemed annoyed and irritated with us, and said that my crying was responsible for upsetting my cat. Finally, she injected the anaesthetic into his hind leg. But it took 15 minutes at least for everything to happen, and she was mean and snappy, and it was completely traumatic for me and my husband, and my cat's life ended in pain and fear. I would never, EVER recommend Southern Crescent to anyone - they euthanize inhumanely, and they are obviously not in the business of making your pet or you comfortable. I hope they go out of business, and I complained to my regular vet about them.

Pets & Kids! They both always choose off hours for their Dr. visits. Fantastic "bedside" manner everyone was kind and helpful. Treatment options were well explained and we were in no way pressured to take the much more expensive over-precautious option but rather the less expensive option was recommended by the vet who allowed us to choose after explaining the risks and pros & cons of all.

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This clinic is only focused on money and could care less about pet care. Long waits in "care rooms" without medical care. The only time they entered was to try to talk me into more funds. The clinic is filthy and understaffed. The shareholders do not care. They are the only game in town.

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