I called and they were very courteous on the phone! They showed up same-day to do the repair, even on Valentine's Day. Both Tom and Rick answered all of our questions and concerns. The next time I need any garage work done, these are the guys I will call!
Posted: 2/15/2013 • Link to this review
Inappropriate Changes Made to LIFETIME Warranty. The company provided a lifetime warranty that two years later appears to means nothing. When scheduling a warranty call, I was setup for a service call and quoted a price for the service call $29.00 only to find out that two days before the service call, they would not come because I am outside of the new owners service area. Mind you my house has not moved from the first service they provided and warranteed. The company that provided the warranty still is in existence, however they would not be able to come. When I questioned them not honoring the warranty I was called back and told that the new owner says he doubts they are broken (with no physical evidence, he says this) and would come out but would charge me $89.00, $60.00 more that the quote of $29.00 for a service call of a lifetime warranty provided by Southern Garage Doors. I must say that when I scheduled Southern Garage Doors to come out for a problem, the appointment setup, technician who serviced my doors, the price and recommendations were excellent, under the old owner. Be careful hiring this company, things maybe superb until you have a warranty issue.
Posted: 7/26/2011 • Link to this review
When my garage door stopped working, I called the big company in town (overhead door). When they came out, they took one look at me and started into their sales pitch saying i needed all new doors, openers, tracks, wheels, springs, everything all for a hefty $3000. However, when I called Southern Garage Doors they actually took the time to diagnose the problem and recommend how to fix it. They confirmed that the doors are in fantastic condition and only the gear needed to be replaced (much cheaper than the $3000 quote the other guys provided). When I asked about other things that may need to be fixed based on their competitor's quote, they assured me that they weren't necessary at this time and I'd be better served to save my money and fix things as they come. Southern Garage Door's honesty, integrity, price, and quality of service cannot be beat! Do yourself a favor and call these guys first and save yourself the $70 it'd cost to have the other company come out to do their sales pitch.
Posted: 8/29/2009 • Last edited: 8/30/2009 • Link to this review
Was referred to Southern Garage and I'm very pleased. Called Wednesday afternoon reporting my broken garage door. Repair was completed within 24 hours. Very reasonable price, quick and polite service. Would definitely use again or recommend to a friend.
Posted: 6/27/2008 • Link to this review