I went to Southern Vacuum (the only Hoover authorized repair service in the area) to get my vacuum fixed- a vacuum that works perfectly but wouldn't lock into the upright position. I was told that I was going to receive a call for the estimate in approximately 5 days. Instead, I had to be proactive and call them myself to find out how much it would be. After a couple of days of not receiving a call from the owner when he was finished, I had to again call them AGAIN just to find out it's done. Upon picking it up, I was aggravated that the problem still wasn't fixed when I was testing it out. After them tinkering with it, they told me that the latch (the one they replaced) was not connecting onto the vacuum base properly- and replacing the vacuum base would cost more than the vacuum itself. Luckily and obviously, I wasn't charged for the new "latch" and repair. However, they did charge me for the "new" vacuum belts that they said was worn down- THAT I NEVER AUTHORIZED! Even if it was or was not worn down, it was shady to repair it without keeping me informed about it until it was time to pay up.
Posted: 2/05/2010 • Last edited: 5/25/2010 • Link to this review
They don't really care if you are there or if you come back. The guy didn't have the coins to return for one customer's change. He held up the customer for several minutes hunting for change. Finally, another customer tossed-in some coins just so the rest of us could get waited on. Next, they don't use invoice numbers or parts-order numbers, so they can't keep parts tracking straight. Thus, they failed to get three parts for my 5-year old Hoover (I can find them all over the place online!) after twice the time he thought it would take. So, what's he do? (1) He puts in a belt that wasn't for my Hoover; he told me it wasn't the right belt but that it should work - now a couple of months later, it's slipping, bad. (2) ***HE PUT SOMEONE ELSE'S OLD DUST CUP FILTER IN MY MACHINE!!!!!!!!!!!!!*** (this was one of the parts he didn't get). I noticed it immediately when I picked up my machine. This one was near-black! He said, "Well, it's better than your old one." I walked out in DISGUST. It STUNK when I got home and vacuumed. And this place is a factory-authorized repair center?? C'mon.
Posted: 1/24/2010 • Link to this review
perhaps they only provide excellent service to their own kind...My experience has been scraps of rude and indifferent service, in person or by the phone...bigotry is in the air, only go there when I have absolutely no other choice, and thats out of pity. I rather support local small businesses, than Wal-Mart
Posted: 1/12/2009 • Last edited: 5/25/2010 • Link to this review
I wish these folks manufactured vacuum cleaners as well --- maybe they'd last longer. I've been here a few times and they actually make it cost-effective to have your vacuum cleaner repaired. Most repair shops are so expensive now that you might as well buy new if something is several years old. Not only does this shop offer great service at a very affordable price. If you ask them questions, they will explain why a part failed and what the weakness in the design is for a particular model. It's nice to know why something broke and what you might be able to do to make it last longer in the future. That's service!
Posted: 4/29/2008 • Last edited: 5/25/2010 • Link to this review