They refuse to do business with me because they said I was rude on the phone. But that was after 3 weeks and 6 phone calls to get someone out here to make 2 new keys that cost over $75 each and only they can do it because they installed the locks. Now I have to change my locks and buy all new keys for the business. Definitely not worth trusting these buys with your lock business.
Posted: 12/15/2014 • Link to this review
I called this company at the 404 239 9999 number and was told within 45 seconds of the call to "pick the fing lock yourself", it would be expected if I was being rude... but thats not how I treat people. I was by all means being polite hence the reasoning of me taking my time to write a review on a terrible company.
Posted: 2/19/2011 • Last edited: 11/07/2011 • Link to this review
My wife and I were very impressed with our locksmith! He said he had been in the business for 35 years and we believe him! He was neatly dressed, super polite, and a bundle of information. He was able to resolve our issues quickly and pointed out some other issues that we had over looked. Over all we had a very pleasant experience and are convinced that we have found our locksmith for life!
Posted: 5/22/2009 • Last edited: 10/04/2010 • Link to this review
My Husband and I just recently bought a new home in Alpharetta and was very concern about our security. We were concerned because at closing they only had one key that worked only one door and they said that over the years they had give out the rest to builders and workers and such. This concerned us greatly, because we didn't want anyone having a key to our home that we did not know! So, we called the locksmith and they explained to us that we did not have to replace the locks we only had to rekey them to a new key. They were able to send a uniformed locksmith out that day and he was able to change all the locks to "one new key" and was able to remove the old keys! We were very happy and impressed! This company is a very professional and knowledgeable company and I will recommend them to all my friend and family!
Posted: 5/11/2009 • Last edited: 10/04/2010 • Link to this review
I called Southlock looking for an emergency replacement key for the internal doors in my house (the ones that builders usually leave behind). I have a young child that can accidentally locks herself in a room and a coathanger doesn't always work. I made the mistake of asking if they sold locks instead of keys and the owner berated me on the phone. I apologized for not asking if they sold keys and tried to explain what I meant and he said "have a nice day' and hung up on me. He was the rudest person I've ever come across. Home Depot and several places online suggested I called a locksmith store to get a few spares to have a around and this man treated me like I was a joke. If there was a way to give a negative star I would. I feel humiliated. i can't fairly rate a value because i never had an opportunity to use his business. kudzu made me chose a star.
Posted: 5/08/2009 • Last edited: 11/07/2011 • Link to this review
Outstanding company! The staff on the phone was very pleasant and the locksmith that came out was very knowledgeable in his trade and educated greatly about my issue and was able find an economical solution to my issue! This is a great company!!! Call them and see for your self!!!
Posted: 5/06/2009 • Last edited: 10/04/2010 • Link to this review
I am a store manager and unfortunately I had to let some of my employees go. I was very concerned about this, because one of them refused to return their key to me. I called Southlock.com and they were able to send a locksmith out that day to rekey my store to a new key. I was so happy that I did it. I was also very impressed with the quality of work that had been done. The locksmith was very friendly and wore a uniform. I strongly recommend this company to everyone!!!
Posted: 5/05/2009 • Last edited: 10/04/2010 • Link to this review
I just recently bought a new home in Alpharetta and was given only one key that worked only one lock one my home. I was very frustrated and didn't know what to do. So, I called Southlock. The person on the phone was very nice and explained to me several options that were available. I decided to rekey my house to a new key and "Officially make it my home!" They were able to schedule an appointment for later that day. The Locksmith that came out was in uniform and very nice. He was able to quickly rekey my locks to a new key. I was so impressed with home professional he was! He also was pointed out some security issues that I had missed and was able to recommend solutions to resolve them! This is an amazing company I recommend them to anyone who is looking for a respectable and professional locksmith company!
Posted: 5/04/2009 • Last edited: 10/04/2010 • Link to this review
I was impressed with the locksmith that Southlock.com sent out. He was very skilled and was able to take care of several issues that I was having with the Fire Marshal. He was able to give me several options to resolve the issues and helped me to determine which one would best fit my situation. This is a great Company!
Posted: 3/03/2008 • Last edited: 10/04/2010 • Link to this review
I called Southlock.com to come out and replace several locks on my building and key them up to a new key. The locksmith that came out was on time and was able to complete the job rather quickly! I was very impressed with how skilled the locksmith was in his field and how smoothly everything went! This is a Good Company!!!
Posted: 2/27/2008 • Last edited: 10/04/2010 • Link to this review