Southside Wrecker Service

(770) 964-8220 www.myspace.com... »

4990 Jonesboro RoadUnion City, GA 30291   map »

Business overview

Service Area

  • Carroll/Coweta County
  • Clayton/Fayette County
  • Douglasville
  • Fayetteville
  • Jonesboro
  • Newnan
  • Peachtree City
  • South Atlanta
  • Union City

Services

  • Auto Club Towing
  • Commercial Vehicle Tow
  • Rollback Towing
  • Storage
  • Towing, Recovery & Hauling

Roadside Assistance

  • 24-Hour Service
  • Emergency Assistance
  • Flat Tires
  • Jump Start
  • Lockouts

Recovery & Removal

  • Accident Recovery
  • Flat Bed Truck Service
  • General Towing
  • Heavy Duty Towing
  • Impound From Private Property
  • Light Duty Towing
  • Local Towing
  • Long Distance Towing
  • Wheel Lift Service

Hours of Operation

  • MON
  • 8:00am
  • 5:30pm
  • TUE
  • 8:00am
  • 5:30pm
  • WED
  • 8:00am
  • 5:30pm
  • THU
  • 8:00am
  • 5:30pm
  • FRI
  • 8:00am
  • 5:30pm
  • SAT
  • 9:00am
  • 1:00pm
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Discover
  • Mastercard
  • Visa

Year Established

1981

Languages Spoken

  • English

Reviews

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only and worst, 9/22/2011

My husband has been stranded for 3 hrs now!!! The lady on the phone said she would send help right away, 2 1/2 hrs and NO ONE! When I called back a man answered. Eric I believe was his name and was... VERY rude! Said that they never heard back from us so we were takin off the list!? What is that! When you tell us someone is headed Your way and took down all our info They should be there. I wouldnt have such an issue but these guys were rude and when My family is dangerously stranded in the middle of the night thats no way to treat paying clients!!!

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Owner's response to ChanChan06, 9/22/2011

After reviewing the recorded phone calls regarding ChanChan's complaint its clear this this was a case of miscommunication between a husband and wife while dealing with a stressful situation. The... initial call was from her husband but after giving us only partial information he told our dispatcher he'd call back with the rest of the info. Our dispatcher understood this as him wanting us to hold off until he called back. He never did. About two and a half hours later the wife called, and with a less than friendly tone wanted to know why we never showed up. We explained why and apologized for the misunderstanding. We dispatched a truck immediately and completed the service. The husband mentioned we took longer than he had expected but was overall friendly and appreciative. If someone has a legitimate complaint against my company I would appreciate the chance to discuss it with them in a mature manor before they go ranting all over a public forum while only telling half of the story. We work very hard to provide quick, professional service. We run a fleet of twenty trucks and are in our thirtieth year of business which would hardly be possible if we left our valued customers on the side of the road for no good reason.

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Displaying 1-5 of 5

Reviews

chanchan06

Reviews: 1

only and worst

My husband has been stranded for 3 hrs now!!! The lady on the phone said she would send help right away, 2 1/2 hrs and NO ONE! When I called back a man answered. Eric I believe was his name and was VERY rude! Said that they never heard back from us so we were takin off the list!? What is that! When you tell us someone is headed Your way and took down all our info They should be there. I wouldnt have such an issue but these guys were rude and when My family is dangerously stranded in the middle of the night thats no way to treat paying clients!!!

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Centuryonly

Reviews: 1

Owner's response to ChanChan06

After reviewing the recorded phone calls regarding ChanChan's complaint its clear this this was a case of miscommunication between a husband and wife while dealing with a stressful situation. The initial call was from her husband but after giving us only partial information he told our dispatcher he'd call back with the rest of the info. Our dispatcher understood this as him wanting us to hold off until he called back. He never did. About two and a half hours later the wife called, and with a less than friendly tone wanted to know why we never showed up. We explained why and apologized for the misunderstanding. We dispatched a truck immediately and completed the service. The husband mentioned we took longer than he had expected but was overall friendly and appreciative. If someone has a legitimate complaint against my company I would appreciate the chance to discuss it with them in a mature manor before they go ranting all over a public forum while only telling half of the story. We work very hard to provide quick, professional service. We run a fleet of twenty trucks and are in our thirtieth year of business which would hardly be possible if we left our valued customers on the side of the road for no good reason.

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rexjessie

Reviews: 3

towing service

Friendly Driver. They showed just when they said they would be there and would recommend anytime.

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atlmichelle

Reviews: 8

they are not careful

My boyfriend had a flat and called them to tow his show car and they damaged the body while pulling it up on the truck. Now the company refuses to pay for him to fix the damage done to his car. This is unacceptable.

Southside Wrecker Service replied on 06-06-2011

Southside Wrecker changed owners in January of 2008. If what you described in your review happened it was unfortunate and probably wasn't handled professionally. Please know this is a different company now. All of our operators are uniformed, certified professionals. I know you may have a bad taste in your mouth but I would appreciate the chance to change your opinion next time you require a towing service. Thanks

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CaliGirl

Reviews: 6

Helpful service

If you're in a jam, you can count on Southside. I had a blowout on 400 and a Southside driver saw it happen. He pulled over and helped me change my tire out of the kindness of his heart. I know if I ever need a tow, I can call them and they'll be reliable and provide great service with a smile.

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