I sure wish I had read the reviews before I went to Spa Sentio also because of the Scoutmob. They were also extremely disorganized with me. Took $ days to call back to schedule the original appt, called morning of my appt to change time. Spa was dirty and facial was awful. She slathered my face in basically Coppertone sunscreen when she finished, without asking. She didn't seem to have any idea what she was doing. When I complained to the front desk attendant (one of the owners) about the service and the fact that the price had changed between booking and having the appt, he said "too bad". I am currently disputing the charge with my credit card company also. DO NOT USE THIS SPA!
Posted: 5/17/2011 • Link to this review
I decided to check this place out because of the Scoutmob discount. $50 for a standard pedicure is ridiculous, but I figured it was worth trying out for $25. First, the people here seem very disorganized. I called and left a message twice to make an appointment before someone finally called back to book me. Then, when I showed up 5 minutes late (because I had a hard time finding the place.. the sign is tiny) I still had to wait another 5 minutes before my nail tech strolled in the door from her lunch break. The chair she sat me in was okay but not exactly cushy (no massager either). She was nice enough, but I don't think very experienced. She filed a toenail down to the point that I shrieked in pain. It actually hurt to walk on it the next day. Even more disappointing, a week later, the nail polish just started sliding off the nails in big sheets. She must not have prepped the nails correctly. Unfortunately, the story doesn't end there. When I called to complain and ask for a refund, the guy who finally called me back (after 4 days!!!) apologized and said he'd "check on" doing a refund and then never called again. I'm honestly afraid to force the issue at this point for fear they'll just screw something else up and charge my card instead of refunding or something. I cannot BELIEVE the prices they charge at this place for such a lack of service and quality.
Posted: 5/12/2011 • Link to this review
Unfortunately, while a nice concept, we are in the year of the "groupon", and the services are way overpriced for the economy. I have never encountered $150 in Atlanta for a hot stone massage outside of an on site resort/business hotel markup setting. Spa goers have so many other inexpensive options. Once this place loses its scoutmob customers, i fear for its demise.
Posted: 3/01/2011 • Link to this review
* By Appointment Only