Spa Sydell

My husband and I has an incredible couples massage- actually we were simply in adjoining rooms with an open window between us. That was perfect for me. My massage person was so awesome. Asked me in advance about how much pressure was good for me and really paid attention. Really got my knots out on my back. I almost fell asleep!

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My facial today was like an infomercial. The aesthetician tried to sell me everything from chemical peels, a series of facials, an eyebrow wax and several serums. It was a hard sell throughout the whole facial. Not relaxing at all. I spoke with a staff member who told me that pressure comes from corporate. I then spoke to the manager who offered me an unspecified discount off of a future service -- she said she'd put a note in my file. I have decided to look for a new place. Will not be back.

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I had a perfectly lovely day: a great facial with Jo, and relaxing massage with April. True, the formerly plush terry robes have been replaced with skimpy cotton numbers - and the day of beauty no longer includes makeup -- but all in all the service was great, the staff pleasant and professional. I look forward to doing this again, soon.

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Like some other reviewers, I have seen Spa Sydell grow past its heyday into a poorly-run business with LOUSY customer service. From the call to book an appointment, to the attitude at reception, to the shabby-looking rooms/linens, and the hit or miss tehcnicians and therapists - time to close the business as it has clearly grown past the Harris family's abilities.

Women like myself with the means to choose spa services have the expectation that EVERY interaction will, at a minimum, be courteous, respectful, and prompt.

Spa Sydell is delivering none of these things.

I think it's over and certainly plan to spread the word to my friends' unsuspecting husbands who buy the gift certificates (possibly the only reason they are still in business!)

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I recently received the airbrush tan and it was GREAT. Over the past couple of years I have had numerous airbrush tans both here and at other spas/tanning salons. The results here are terrific and the perfect accessory if you are going to the beach - like I was.

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