Spa Sydell

For my birthday I called to redeem the last two sessions of a series I had previously purchased and was abruptly told to hold. When asked how long could I expect to hold the receptionist got an attitude and said i didn't have to hold. I reiterated I was only asking as to determine if I had the time to hold. I was rudely told again not to hold, but to call back in 15-20 minutes. In less than 15 minutes I had already made an appt with Natural Body who were much more pleasant and courtesous. If I had not invested money I would have NEVER called back. When I spoke to mgmt all they could do was make excuses for the staff and to reiterate that their services are superior. Superior services starts from the front doorno wonder the staff lacks the skills needs, mgmt doesn't even understand proper business acumen. I got my money back and will never go back. I never knew what I was missing until I visited Natural Body. They were much more attentive, did not over book appointments and even gave me some great tips on improving other health issues like sinus headaches and lower back aches. If you really want a true spa experience, visit Natural Body. Much more serene and peaceful, nothing like the crowded zoo, or run-ins with monkey-minded staff!

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I have been here several times and always leave feeling refreshed. The massages are to die for and their facials are great as well!

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I went for a massage and I had no complaints I had Will and he knows what he is doing but it stops there. Staff is rude and try to upsale already high prices. They were out of towels. This I found out on my own after trying to get someone to help me. Too bad the service cannot be better. This space really stretches the word spa my gym has a nicer locker room

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I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

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Spa Sydell has some great products and services. In fact I only use their facial products and they work very well for me. Regarding facials- your service quality greatly varies. I have had 3 different people and only 1 will I EVER go back to. Many tend to talk too much while you are trying to relax. Massages are great. And when booking an appointment they are so nice--especially Anthony! And now with the makeover things look much better.

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