Spa Velia

I went to Spa Velia as a bit of a treat to myself after a hectic week. When I arrived I was greeted with a smile, and it only got better from there. By the time I left I felt like a whole new person. Thanks Velia!!

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This is a great place for a spa day! I loved everything except location (downtown parking is not fun) and it was just a little more expensive than other places I like.

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Go there for a relaxing massage and a little me time. They have great selections of massages and the staff is friendly.

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I have had several appointments at Spa Velia for facials. Each and every time it has been a wonderful experience. Although I would not typically use the steam room or change into a robe and use the relaxation lounge, I could not resist. The young woman at the front desk, Stacy, was soft spoken and kind. She walked me back to the changing rooms, showed me the steam room, the relaxation lounge, and then offered me the best pomegranate mimosa –what a treat. I am now sure to arrive early enough to enjoy both of these elements before each facial. As for the facials, I have had three different kinds with the same esthetician, Marcia. Marcia is wonderful. I now request her with each appointment. Marcia is sweet and easy to talk to. She recommends facial treatments that have improved my skin –thank goodness. I intend to give Spa Velia gift certificates to all of my friends for the holidays.

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I was a regular customer at Spa Velia and had been there more than 10 times. I had received wonderful facials, massages, and routine waxing. I unfortunatley had to stop going there after they screwed up my third reservation. The first time, the girl I was suppoed to be with was in the back room and someone never let her know I was there until I reminded them after waiting for 30 minutes, so she didn't have enough time to help me. The second time, they completely lost my reservation and had no one there to help me, so I foolishly rebooked (again). The third time, my reservation was booked under the wrong day, so I waited 25 minutes for someone to free up and vowed to not go back there again. I recieved a discount for one of the events, but it was only 50 percent. I am a good tipper and an easy going customer, but after three times, I had to stop going there. I was hesitant to find a new spa because I did't want to have to search for one, but unfortunately, I wasn't going to be burned for a fourth time, so I found a new spa that WANTS me as a customer. It's too bad, because Spa Velia has potential, and the massage therapist and aestheticians are very friendly, but issues with reservations and customer service are a recipe for business failures. I would only recommend this business to someone who I wanted to frustrate by wasting their afternoon with unfulfilled appointments like Spa Velia did to me (three times).

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