Specialized Piano, Inc

We purchased a lovely piano for our new home about 7 months ago. It was a great pianoplus I would get 3 warranty piano tunings in the first year and 12 year warranty if anything happened to the piano.

I called to schedule my first tuning 5 months ago. Phil's son answered and said they were no longer in business and I could not get my free tuning. I called again last weekno one answered. What surprised me was I got a call back from Specialized piano by mistake. They were confirming a delivery appointment for a piano the next day for another customer. When I corrected Phil's son and said asked if they were still in business and if I will get my tuning he said they were in business and I can get my tuning. I called to schedule my tuning with Phil and never got a call back. I don't imagine I will.

I understand Phil is a pastor and a generally nice person according to those who meet him, however, that does not excuse the lies, stealing, and disrespect of customers.

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Beautiful ebony Baby grand piano with bench on consigment with this company with owner Phil Robertson.He did not answer my calls for months. Finally told me he sold it over 3 months ago but his business was in trouble and he had none of the purchased money for my piano to give to me.

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I trusted Specialize Piano Inc a local piano company to move my piano from "A" to "B". I paid the moving cost plus extra to account for the fuel increase which was over 1st est. I wanted to support a local Family run business and I thought I would receive better service and care too. I was incorrect. the Piano was damage during the move and even Phil the owner admitted there was damage. After many calls, conversations and Emails the damage has not been fixed and now no call backs. I was told they were bonded and insured, this is hard to believe since I understand he was tring to get the sublet mover to pay for the damages. I was also told they moved the pianos not a sublet company.

Please do not make the mistake I made and pay after delivery if you give them a try

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We had posted a Yamaha Spinet piano on craigslist.org,and they had seen it and wanted to buy it. We had originaly posted it for $1500.00. Specialized Piano made an offer of $800.00,so we accepted their offer. When they had come to take the piano away,they said they would only pay $600 because there was a hair-line crack in the sound board. So we let them purchase it for the $600.00.Exactly one day later they re-posted it on their website (Specialized Piano Inc.). In their ad they posted they didn't even say there was a crack in the soundboard! They are trying to SCAM some one else! If that wasn't bad to begin with,they had posted my son's pictures from craigslist.org on their website!!!!! DO NOT BUY FROM THESE ABSOLUTE SCAM ARTISTS!!!!! They buy these pianos from induviduals for cheap prices,and then they jack up the prices in their store!!!!! THAT'S NOT PROFESSIONAL!!!!!!!!!! DO NOT WASTE YOUR MONEY ON THESE PHONIES!!!!!!!! If you are looking for a good piano,buy one off of craigslist.org from an induvidual for an INCREDBLE price!!! DO NOT BE TAKEN BUY SPECIALIZED PIANO!!!!!!!!!!!!!!!!!!

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Specialized Piano was recommended to me by a friend. I used them to move an upright piano from my downstairs to my upstairs. It took them less than 45 minutes and took care to place it on a board and pad the piano to protect it.

They were also able to schedule me the next day after I called to request the move. I called a few other locations to get estimates for comparison and Specialized Piano came in at under 50% of the prices estimated to me from some other movers.

I would highly recommend them to friends and family in the future.

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