* By Appointment Only
Had them out before Christmas to look at our heater, had turned it on and made odd smell. They called when they were on their way. Took their time and looked things over. Turns out all we needed was minor cleaning. I'm very happy with them and will have them back in spring to get me ready for summer.
Posted: 1/06/2013 • Link to this review
Specialty is very special. They work with APS in several programs. They have been wonderful to work with concerning our unit. They had just done a seasonal checkup 4 weeks earlier and a condenser fan went out. I called and they were at our house in about an hour at the end of the day!! Had the parts, installed and had us up a running. Very customer oriented, prices reasonable and quick to help out in emergency. Keep up the good work. Your people are your asset.
Posted: 4/20/2012 • Link to this review
First off we suffered for 3 months from the end of March to mid June without AC in Phoenix. We called out 2 other companies prior to getting a referral to Specialty Cooling and Heating. The first company sent a guy out and went up on the roof and came back down 5 minutes later and said that I needed a new system. I said that our finances did not allow for a new system at this time. He said that there was no way he could provide a sustained fix. The next day we called another company. They sent someone out 4 days later. He spent a good little while on the roof. He said that all it needed was a "Jump". A week later the AC was dead again. We suffered for a little more until a friend referred me to Specialty Cooling and Heating. I was on the phone with Daryl and said that he had a guy in the area and sent him over. A little while later the technician arrived, and I thought that he was just going to go up there and inspect the system. He went up and down, up and down, up and down. Finally I caught him on his way down and asked him how things we going. I was expecting really bad news, but he said that a valve was stuck open and he was fabricating a fix and he was almost done. After he was finished he came in and turned on the system and the AC was blowing ice cold. He said that should take care of the issue, but if there was any issue to give them a call and they will send someone right out. A year and a half later, the system is perfect. Thank you Specialty Cooling and Heating.
Posted: 2/03/2011 • Link to this review