Charter (NASDAQ: CHTR) is a leading broadband communications company and the second largest cable operator in the United States. Charter provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business™ similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data.. networking, business telephone, video and music entertainment services, and wireless backhaul.VIEW MORE »VIEW LESS »
Terrible customer servive. Very poor up time on main cable plant. Laqck or response from Corporate in Mo. Report problem to the governors office and the FCC. We have to get these guys to provide what we pay for. I live in Suwanee but the poor service extend into Duluth and other areas.
Posted: 5/23/2013 • Link to this review
we called them to install a extra cable outlet,,the installer tried to drill a hole in the floor with a bit that must not have been sharp,,then after he tried for a while,,and smelled something burning,and had to call the fire dept to make sure he didnt catch the house on fire,,and the fire dept came out and cut a hole in the wall to see if the house was going to burn down,,the supervisor did come out to talk to us,,we knew it was a charter employee because we saw the magnetic sign on his car door,and the long hair,,scary thought with these people,,and it actually happened,,thats even worse,,we dont have much choice when the people are stuck with these workers,,
Posted: 2/12/2013 • Link to this review
We have Charter. Currently our high-speed Internet doesn't work. Hours and hours on the phone with Charter's customer service. We typically get the runaround when dealing with them. Today, following the instructions given to me by customer service, I will be returning a leased modem --which doesn't work-- to Charter's location at Breckinridge Lane in Duluth, GA. Customer service informed me that I couldn't mail it in, but that I had to return it in person. However, customer service couldn't give me the phone number of its Duluth location. According to customer service, this location doesn't have one! By the way, the service technician who came to our house yesterday, found a problem with the original Charter installation. After fixing it, he then informed us that we would need to turn in our leased non-working modem to him. In any event, he could not get our service restored that day. Good times! Be prepared to wait and wait on the phone whenever their high-speed Internet service doesn't work and you want some sort of adjustment to your bill. That's their strategy.
Posted: 1/21/2012 • Link to this review
I lived in Athens for 3 years and had the utmost displeasure of working with these clowns. First off, their service is spotty, I called each and every time (a lot of calls) their service went out. Granted, they did give me credits when service was out, when you pay a monthly charge for a service, you expect that service to be on all the time. Secondly, and most importantly in my eyes, is their TERRIBLE customer service. I call them up one day about my spotty service. They say that nothing is happening in my area so they will send a technician out. The day they are scheduled to come out, the service magically works again. I talk to both Charter and the technician telling them that all is well and no visit is needed. Guess who gets charged for that phantom visit? I call up India and the tag team combo of call answerer and manager both tell me that I can't get the charge taken off for the phantom visit. I pleaded my case for 30 minutes to no avail. Do yourself a favor, stay as far away from these crooks as long as you can and get satellite if you are forced under the charter cable monopoly. I laughed and partied good and hard the day I finally canceled all service and ties to these charlatans, and laughed while hanging up on the lady who asked me if I wanted to transfer my service to my new residence.
Posted: 5/13/2010 • Link to this review
I have been a Charter customer since 2006 not because I wanted to, but because they are the only provider in the Duluth GA area. I have tried for (3) years to get a service tech to come and remove their equipment that I am no longer using. I have been told by some customer service reps., that they don't remove their equipment and that they do by others. I will be moving and have made an appointment for them to remove their equipment that was installed when I moved to the Duluth GA area. I think because they are the only cable provider in the Duluth GA area, is why they give such poor service. I would not recommend this company to anyone.
Posted: 2/11/2010 • Link to this review
As a new customer, they were scheduled to connect us today for their highest speed $50 a month internet service. The installer, who works for a third party installation contractor, wanted to install a new cable to the opposite side of our house from where there is an existing Charter cable to our house. The installer said Charter requires him to connect to the grounding connector next to our electric meter on the other side of the house. We showed him that we had an electrician install an 8 foot grounding rod into the ground for the telephone and cable companies to use RIGHT NEXT TO THEIR EXISTING CABLE - and where they used to be hooked up. They wanted to run new cables and dig up our lawn! We didnt want them to, and they didn't have to. When we said no, they said they would only proceed if we signed a waiver that they would not be responsible if there were a lightning strike. We refused. He left. When I called Charter, no one seemed to know - or care - how to determine if their contractor was telling the truth or just trying to avoid a late afternoon installation. Out of frustration, we said just cancel the order. They wasted my time, their technicians time, and lost my respect at the same time. This company is terrible to new customers BEFORE they get them connected. I cannot imagine how horrible it would have been after being connected. I'll wait for Clear to arrive! The heck with Charter.... no wonder they are in bankruptcy
Posted: 9/30/2009 • Link to this review
Decided to upgrade my service to add DVR to my HD box. I called and service rep (Aaron) set me up for a self-install, he said all I had to do was take my converter box to a local office and swap it. After a 30 minute drive the person (Tonya) in the local office informed me that the DVR could not be self-installed. She didn't seem to care. Let's see if anyone shows up tomorrow with the new box.
Posted: 6/13/2009 • Link to this review
I call on Thursday to get another DVR box they said they would be here Friday never showed up call they said they would be here Saturday never showed up i called again they said they would be here Monday never showed up now they say they will be here tomorrow. They gave me a $20.00 credit i think 4 day is worth more than that. let's see if they come tomorrow.
Posted: 5/18/2009 • Link to this review
Charter Communications - Roswell Georgia Poor service, service outages and do you think they credit your bill - forget about it. They are without a doubt the worst service provider I've ever been forced to work with (no other cable options in our area).
Posted: 5/01/2009 • Link to this review
Late for 1st appointment. Didn't bring all equipment ordered. Tech left house w/out me having a HD signal. Follow-up service has been horrendous. Dropping these guys like a hot potato.
Posted: 7/05/2008 • Link to this review
Worst service experience that I ever had with a company. I recently moved to Roswell, GA and could not keep my Comcast bundle, so I tried the Charter bundle. Oh, what a nightmare! The only thing that worked fine was the internet service but cable and phone had lots of problems. I probably had a total of 10 calls with them in the first week and 4 tech appointments so far. Only one of all these interactions was pleasant. All others were rude and did not care about my issues. The final straw was when the last tech came to fix my poor reception of the local Chanel 2 / WSB TV. When he arrived, he said rudely "so you can't live without this one chanel?". Then his fix was to run a new line between the house and the box by the street. He left a bright orange cable laying across my front lawn and never came back inside to inform me of his 'fix'. Just sneaked away like a lazy coward. So now I can't mow my lawn or let my kids run around outside without disconnecting my cable. I am dumping them and going to ATT and DirecTV. I don't care if I pay twice as much. I just don't want to give this crummy company any more of my time and money.
Posted: 6/04/2008 • Link to this review
Horrible customer service (or no-service) as it were. They don't care about their customers because they have plenty to choose from evidently. Loose some more to DirecTV or Dish and maybe they might change their tune. I used to think that satellite offered no appreciable differences. In actuality, I pay less for satellite than I did for cable and still get better service. I have no issues with satellite. Cable companies just like the large phone companies, need a serious overhaul in their customer service AND retention departments. Train and pay quality people... and care as a company. When I called to shut off my service and tell them I was leaving, they made absolutely no offers to even try and keep me and showed no concern. Fine.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
I signed up for cable on the internet. I realized I didn't sign up for DVR. Called to add service and was told no problem. When techs showed up, they didn't have DVR and didn't care. Told me there was a shortage of DVRs in my area, so that's probably why I didn't get one. Made a call. They didn't see the order on my account. Told me that I would have to call back once the Techs closed out my workorder. Waited til techs closed out the order and called back to set up DVR. Sat down to watch TV. Then realized I didn't have all the channels promised. Called back. They told me that I didn't have a box set up on the account, even though I was looking right at it. Couldn't get me the channels promised until I get a box. Threatened to cancel, then things started happening. And lets not even talk about the sweat spot the techs left on my newly painted walls after leaning on them.
Posted: 10/25/2007 • Last edited: 1/02/2008 • Link to this review
We gave up our satalite service because we hated the fact that everytime it would rain we would loose our signal. So we went with cable and decided to bundle all of our services (telephone, cable and internet) I will say that I do love the phone service(so far) and have had few problems with my internet service my true problem is with the CUSTOMER NO SERVICE. First off they are the RUDEST people I have ever dealt with. I had appointments set up and they would never show. Once I called the toll free number I would get an excuse of well they called you 2 days ago and you did not answer so the cancelled the appointment - HELLO 2 days ago I was not aware that I had to dedicate my WHOLE life to waiting on a phone call. I had a problem with the DVR and was charged for a service call AFTER I had taken the equipment into my local office and tried to replace it only to be told SOMEONE HAD to come out to my house NOW they refuse to refund the money. I should go back the dish and local phone company for phone and internet. I wish that Comcast was out here in my area I would drop Charter in a heartbeat!!! If you are thinking of going with this cable company STOP DON'T DO IT!! Go with the dish.
Posted: 7/26/2007 • Last edited: 1/02/2008 • Link to this review