I chose Spencer Roofing b/c Mr. Spencer is an architect and they promise a 6 mo. and 1 yr. inspection. They sent a crew of shady characters who did a horrible job. They did not clean up the yard, and did not replace the rotted wood (They just put shingles over it). I did get them to correct the mistakes, but they never came out to inspect after 6 mo. or 1 yr. and I am still picking up shingle tape and nails they left behind. Where is the accountability and professionalism they so eagerly displayed when the salesman was at my home?
Posted: 2/23/2011 • Link to this review
The last thing you want is to have a roof leak because of a marginal roofing comany; no matter how good the price. I compared bids from some of the most reputable roofers around including Platinum, Classic, B&J, Academy. I had one unsolicited low bid by a Painting company; but I was not surprised when he couldn't provide any details in writing or an insurance certificate. Todd Spencer, the owner of Spencer Roofing, is an architect as well as having years of experience as a Commercial roofing expert. This is why he includes a $5m GL Insurance policy vs $1-$2m for most roofers. Few people realize how important this is until there is a major catastrophe. Todd was professional and courteous. Todd included upgraded underlayment, upgrade to architectural shingles (looks great), a 10yr labor warranty in addition to materials warranty, and a free 6 month inspection. His installation crew was outstanding. They installed everything in one day, expertly handled reinstalling my satellite dish, replaced some rotted decking for free (this was found during roofing process and they could have easily hit me for a lot of money), shot more nails than contract required (7 nails per shingle which meets 120 mph specs), and cleaned up very well. They did damage one small plant in my front yard; but I told the crew to forget it.Todd Spencer took $20 off my contract price without me asking. That's professional! My roof was installed 11/09. I have not had one single issue. I have had other roofers
Posted: 8/26/2010 • Link to this review
I called several roofing contractors for estimates. Spencer Roofing was by far the most professional, from the start when the estimator showed up, to the finished product. They were not the cheapest, nor the highest, but great value for the service and roof that I received from them. The attention to detail and my satisfaction was GREAT!, and I admit, I am not the easiest person to please. I strongly recommend Spencer Roofing to anyone who is looking for a solid roofing contractor and the utmost satisfaction.
Posted: 11/30/2009 • Last edited: 5/19/2010 • Link to this review
We replaced our roof because it was getting old and we were concerned about future leaks, but there were not any leaks present when Spencer Roofing began. The roof has leaked continuously since Spencer Roofing replaced the roof. We have substantial interior damage and for about nine months now have had a bucket in my family room because they cannot find/fix the roof leak on the roof that they replaced. They make appointments to come out and do not show up. They could make it better if they would focus on finding and fixing the problem and showing up when they said that they were going to show up.
Posted: 9/18/2009 • Last edited: 5/19/2010 • Link to this review