Nightmare, terrible customer care or service. I watched the person that was wiping down my vehicle pulling back and forth on the upper rear stop lamp, it was flapping in the wind. He didn't mention the loose lamp. When he saw me looking at it, he said "oh, i meant to ask you if that was like that when you brought it in"? I told him that it would have never made it through the wash like that and he agreed. We asked for a Manager and Marc showed up. He asked me to take my vehicle to a body shop that he recommended on Monday (this was on Sunday). I asked him could he at least tape the lamp so that it wouldn't fall off and he did. I took my vehicle to the shop, they printed an estimate, $1,100.00. We met with Marc and Keith (the Owner) the following Saturday and Keith refuses to repair or replace the lamp. He all but called my Wife a liar about Marc referring us to the body shop then Marc confirmed what she said. Another car just like mine pulled in and i snapped a picture of it and asked Keith "are you not going to warn them about this and he said no and they ran it through. Great gig, take your money if all goes well and you're on your own if something goes wrong.
Damaged my Vehicle and Refused to repair it
Area Powder Springs, GA
Posted: 11/13/2016 • Link to this review
I WOULD NOR EVER GO BACK TO THIS BUSINESS. I went in for a Silver Car Wash and came out with a inoperative passengerside window that end up costing me $309.96 and the owner (Keith) has a don't care attitude and will not reimburse me for the repair caused by his employee.
Posted: 12/04/2011 • Link to this review
I have been going their for years with no problem, everyone has always been real nice. The owner Keith even sponsored our baseball team. I would highly recommend them for any of your car needs.
Posted: 3/11/2011 • Link to this review