Never and I do mean NEVER let these people anywhere near your house. They are slovenly; they do not care whether their service is even passable. The people in the main office think they are superior. I ordered a refrigerator, which was to be delivered between 12:25PM and 5:45PM. At 1:30PM I received a call from the driver saying he would be at my house in 15 minutes. At 2:45PM I called the number on my caller id to see where they were. They could not get to my house because they said the road was barricaded. Funny thing, the postman, the school buses, the garbage collector, the ambulances, UPS, FedEx all do not have a problem with the 1/2 a block of road construction. The dispatcher told them to forget it and go on the next delivery. No one even bothered to tell me. I spoke to the office and found that MAYBE I could get my refrigerator delivered the middle of the following week. As it stands at this moment I have not heard from them again. It is really too bad that customer service has fallen so far.
Area Lilburn, GA
Date April 2017
Posted: 4/28/2017 • Link to this review
If I could give zero stars I would. Delivers for Home Depot. Supposed to have 4k order, paid and owned for 2 weeks ago, delivered by 4 p.m. Is now 9:30 p.m. and NO COMMUNICATION!!!! No different than the delivery service experience we endured 5 years ago getting all kitchen appliances from Home Depot Expo. WTH?!? The dispatch for them is now closed, and HD number is worthless in helping. I will get a refund, and go to Lowe's or Best Buy! Hate it for my wonderful salesperson in store, but it's the service all the way through... and it's always the excuse of a truck breaking down. Many people experience this excuse. We have before. Hmmmmm?!?!
Posted: 12/17/2015 • Link to this review
Single handedly the worst customer service experience I have ever had. Ever. Clear lack of leadership and lack of responsibility. My delivery drama is a long and involved story, which I won't bore you with here, but suffice it to say it involved 2 failed delivery attempts (including one that was 4 hours late - without a notification phone call), lies by the driver and the company, many messages left and no returned phone calls. I ordered my appliances from Home Depot and, as much as I love Home Depot, because of their contract with this company, I likely will not order anything that has to be delivered by Spirit from Home Depot again. I wish I could give them no stars.
Posted: 8/20/2014 • Link to this review
Truly one of the worst companies I've ever dealt with, combined with their partner(GE appliances). If you by from the GE store, this is who they use and you will regret the experience. No choice in delivery times, required multiple install attempts and terrible customer service.
Posted: 3/22/2013 • Link to this review
Spirit did not call ahead as I was told. The driver showed, but said my fridge, that I had ordered from Home Depot, would not fit, although he had not unloaded it from the truck. When I asked that he try to install it as we had checked all measurements before buying the fridge a month ago, he walked outside and LEFT. When I called Spirit, they defended their driver (who NEVER even TRIED to install the fridge, nor removed it from the truck). Spirit then called back, claiming to be a Home Depot Warehouse manager and stated they would re-try deliver next week with another delivery team, but that I should be prepared to order a smaller fridge. Beware of this company and their practices.
Posted: 4/27/2012 • Link to this review
I was told by where I purchased my order that these people would call me to schedule an appointment the day before. When they call, it's an automated message giving me a four hour window I couldn't do. When I tried to talk to a real person, I was hung up on. Because they called from a number that didn't show up on caller id, I had to drive to where I bought my appliance to get a number. Once I finally was able to talk to someone, LaTonya tells me times are automated and that she cant schedule any other time, only days. I need more than a half day's notice to change around my schedule. I will never use them again and luckily, the place I bought it agreed to deliver it themselves at the time that was good for me.
Posted: 1/05/2011 • Link to this review
Was given a 4 hour window (standard) and 2 hours in I got a call that their truck had broken down and my window was being extended 2 hours. Their deadline came and went, no delivery, no phone call. They get a 1 for value because even though I wasn't charged for delivery, I would have paid for it to be on time.
Posted: 12/20/2010 • Link to this review
gave them home address 3 times prior to delivery. was given 4 hr window (13:15-17:15) for delivery time. received call at 14:30 to tell me they were delivering to home depot store, not home address. some "arrangement" had been made with home depot to deliver appliance to my house. home depot has no such service, hence the outsourcing. naturally, no one at home depot knew anything about delivering my appliance from the store. another day of waiting...4 days since purchase. oh, and though the delivery is free, they charge for the hookup (washing machine).
Posted: 7/09/2009 • Link to this review