This is my second time using Sports and Imports Collision - Chamblee. The first time, things were great. This time, not so much. After waiting for two weeks to even be able to take the car in, it took them a whopping thirty-six (36) days for them to fix my car. Calls regarding the estimated completion time were scarce and even my insurance company noted in their system the shop's lack of response to calls inquiring about the anticipated completion date. After five weeks I received a call saying that my car "should" be ready by the end of that day. I was instructed to wait for the call to come and pick it up. That call did not come until a full seven days later when the shop called to inquire about the check from the insurance company. I asked, again, when my car would be completed and I was told that there was an additional part needed because they had requested yet another supplement from my insurance company. Finally, I got the call and went to get my car. Let me be clear, the workmanship is superb. My car looks amazing. They had washed it and vacuumed the inside. My seat was moved but that's fine...my biggest issue outside of the time it took for them to fix my car is that my gas tank was empty when I got the car back. I know that the tank wasn't full but I know for a fact that the gas light was not on when they received my car (it was towed to them). I would think twice about using them again.
Repaired the front driver door, mirror, front left panel on my Mercedes E350
Area Atlanta, GA
Cost $5,000 - $9,999
Date August 2016
Posted: 8/03/2016 • Link to this review
This is the second time Sports and Imports have worked on one of my cars. I am comforted knowing that someone cares about my car as much as I do. They are all about first class customer service and top shelf quality repairs.
Posted: 8/20/2015 • Link to this review
May not be the fastest body shop but they told me from the beginning they were all about safety and quality as well being certified to repair Nissans. Very happy with my car since I never thought it would be the same and it looks great! Also I'm very Thankful that Sports & Imports helped me work with the insurance company to get original parts.
Posted: 8/19/2015 • Last edited: 8/20/2015 • Link to this review
I have taken my car to Sports & Imports twice to have it repaired. Both times they were very helpful and explained everything thoroughly. The communication was excellent and the work was great!
Posted: 8/19/2015 • Link to this review
Took my Lexus GS350 for a minor fender-bender. They don't communicate well. They had my car for a month. Added un-needed charges and charged more for the bumper to the insurance who by the way found the exact same part for less. They held my car for over a week after the work was completed over the extra charges. DO NOT TAKE YOUR CAR TO Sports and Imports Collision. I have never seen this in my life. Crooks, period.
Posted: 8/04/2015 • Link to this review
I brought my vehicle to the shop with minor damage. When I got it back I was overwhelmed at the great condition it was in. They exceeded my expectations. The price was more than fair & they even helped to get me some extra money from my insurance co. The staff is professional & courteous. I highly recommend this shop.
Posted: 8/21/2012 • Link to this review
I came to Sports & Imports Collision with my new Infiniti that had been damaged in an accident. There staff was very helpful through the entire process and my car looks perfect. It makes me feel good to know that my car has been repaired by an Infiniti certified facility. I won't take my car to any other place. Thank you for all of your help!!
Posted: 6/20/2012 • Last edited: 6/27/2012 • Link to this review
I cant express how greatful I am with Sports And Imports. I came in very disappointed because I had never been in a car accident they help me out with the process let me drop off my car and got me a car rental. As soon as I heard my car was ready to be pick up it I dropped everything to go pick it up. It looked WONDERFUL... Everything match I had no problems with my vehicle. Thank You Eric,Carol & Crystal. I will come and see all of you if this ever happens to me again!!!!!
Posted: 12/21/2011 • Link to this review
Excellent workmanship. Body work and paint work looks great. Thanks Eric - for great customer service. It may take time because of the work load but it was worth the wait. Carol and Crystal helped me coordinate everything with the insurance company. I will definatly be referring my friends.
Posted: 12/07/2011 • Last edited: 12/21/2011 • Link to this review
Expect to have them keep your car for at least 6 weeks. They will not call you to provide a status of what's going on with your car. When you call them, there will be lots of excuses. Also expect to get your car back with the inside dirty with fingerprints and dust. They will also damage some part of your car and claim that it was not their fault. Stay away from this repair shop!
Posted: 12/05/2011 • Last edited: 10/01/2013 • Link to this review
We brought our vehicle in after a hit and run accident. Sports and Imports not only did a beautiful job fixing the car, but dealt with the insurance company and got us everything we needed.
Posted: 10/05/2011 • Last edited: 12/21/2011 • Link to this review
Thank you and we really appreciate your business!! Come see us anytime and we'll be glad to help you.