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Sprint Store Cellular Services

Sprint Store

(404) 344-2744

1209 Caroline St NEAtlanta, GA 30307   map »

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Sprint is good...but not this store!, 7/15/2010

I've been a Sprint customer for almost two years. I want to make it clear up front, I'm not fussing about Sprint as a company. This review pertains to the Sprint Store at Edgewood Shopping Center... in Atlanta, GA. This is the closest store to my house so I frequently go there to buy accessories, upgrades or address billing issues. In the past I've had mixed issues, sometimes you'd get superior service, other times you'd get crappy service. Yesterday was the last straw. I visited the store to return a product...issued handled no problem. Next on the list, I needed to cancel a phone line (one I'd recently activated) and place the phone I'd purchased on another account. Long story short, this request was not unusual. As a matter of fact this was something that THIS VERY STORE had done before. I'm guessing it's one of those "at the manager's discretion" kind of things. Adourra, the store manager, at first seemed like she was going to help us out. Then something happened, she kind of shouted out in general to the store "I'm gonna go ahead and say no after that comment". She got on her cell phone and walked out of the store. I tried to clarify what she was talking about but as expected, she was having nothing to do with me. It's a shame that they'll give any jack leg with an GED a manager's name tag. Long gone are the days of customer service...or at least as long as Adourra is manager. Avoid her like the plague.

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Reviews

JDM...

Reviews: 2

Sprint is good...but not this store!

I've been a Sprint customer for almost two years. I want to make it clear up front, I'm not fussing about Sprint as a company. This review pertains to the Sprint Store at Edgewood Shopping Center in Atlanta, GA. This is the closest store to my house so I frequently go there to buy accessories, upgrades or address billing issues. In the past I've had mixed issues, sometimes you'd get superior service, other times you'd get crappy service. Yesterday was the last straw. I visited the store to return a product...issued handled no problem. Next on the list, I needed to cancel a phone line (one I'd recently activated) and place the phone I'd purchased on another account. Long story short, this request was not unusual. As a matter of fact this was something that THIS VERY STORE had done before. I'm guessing it's one of those "at the manager's discretion" kind of things. Adourra, the store manager, at first seemed like she was going to help us out. Then something happened, she kind of shouted out in general to the store "I'm gonna go ahead and say no after that comment". She got on her cell phone and walked out of the store. I tried to clarify what she was talking about but as expected, she was having nothing to do with me. It's a shame that they'll give any jack leg with an GED a manager's name tag. Long gone are the days of customer service...or at least as long as Adourra is manager. Avoid her like the plague.

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