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Standards of Excellence Appliances and Decorative Plumbing

(775) 852-5600

7525 Colbert Dr, Ste 108Reno, NV 89511   map »

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Never Again, 6/12/2014

I was given a written price quote for upgrades to appliances for a home I purchased. When I went to accept the offer they told me that the price they gave me was wrong, and that the actual price... would be much higher. I pressed them saying that they had given me a price IN WRITING, and that they should honor the price that they quoted me. They refused, saying it was the mistake of a new employee. I find the idea of blaming a new employee ridiculous. First of all, their mistake are not my problem. If an employee quotes me incorrectly they should deal with it internally, but the price comes from the company, and they should honor it. I am highly dissatisfied with this company as they will not stand by their written price quote. I find it improper business practice to refuse to honor pricing quotes given in writing. I have filed a complaint with the BBB. Needless to say I will never be dealing with them again, and personally will discourage anyone from doing business with them.

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BrendanJC

Reviews: 2

Never Again

I was given a written price quote for upgrades to appliances for a home I purchased. When I went to accept the offer they told me that the price they gave me was wrong, and that the actual price would be much higher. I pressed them saying that they had given me a price IN WRITING, and that they should honor the price that they quoted me. They refused, saying it was the mistake of a new employee. I find the idea of blaming a new employee ridiculous. First of all, their mistake are not my problem. If an employee quotes me incorrectly they should deal with it internally, but the price comes from the company, and they should honor it. I am highly dissatisfied with this company as they will not stand by their written price quote. I find it improper business practice to refuse to honor pricing quotes given in writing. I have filed a complaint with the BBB. Needless to say I will never be dealing with them again, and personally will discourage anyone from doing business with them.

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