I scheduled an appointment for Saturday to have my bedroom carpets cleaned. The servicemen called to reschedule for an earlier time in the morning. One of the servicemen( Mr. T) was friendly and polite, but the other man (Mr. R.)was pushy and tried to sell me things that I did not want. Mr. R. took over the cleaning of the carpet while he put the other man(Mr. t) on the job of fetching water. After they finished the job and left my home, I realized that most of the water was still in my carpet and the carpet did not have cleaning track marks. The carpet still seemed dirty. I was so worried that the carpet pad had been saturated. When I phoned to ask for someone to come out quickly to fix the problem Xavier and Mr. Curby were not helpful. They insisted that they could not come out to my home again until Monday. I was so concerned that the carpet would get mildewed. It took so much emotional energy and persistance to convince the Stanley Steemer staff to come out on Saturday to wet vacuum my carpet. Finally, after waiting at home for 4 hours, the other servicemen came out. They could only put water down to clean up some of the residual detergent. The initial carpet cleaner had applied too much detergent. The second pair of men were efficient and professional. However, the first application of water and detergent had really messed up my carpet. It took 3 days to dry out. I would never call this company again!! Disappointed! Ms. E
Stanley Steemer- Carpet cleaning
Area Atlanta, GA
Cost Less than $250
Date August 2016
Posted: 8/16/2016 • Link to this review
Not impressed with the outcome. Follow up call asked how it went, but offered to do nothing to make it better. $150 for a small rug, couch, and chair. I would have been better off just using Resolve.
Posted: 10/23/2012 • Link to this review
I booked Stanley Steemer to come out today. The arrived on time and walked through the areas I needed done. I have 2 bedrooms, long hallway and a set of stairs to be cleaned. They were finished in 20 min. I pd $166, and there are still spots on the stairs and where ever I wipe with a wipe rag on the carpet it comes up brown. Definitely not clean. I did call the office and they are sending someone out tomorrow to re do all areas at no charge. I would not recommend David or Alfonso to clean carpets!
Posted: 6/08/2012 • Link to this review
Devon and Danny cleaned my carpets. They were friendly and professional and did an excellent job! For value- I only put 4 stars simply because I COULD have done it myself cheaper but certainly not EASIER! Thank you Danny and Devon!
Posted: 4/23/2012 • Link to this review
I can honestly say that I was impressed with the way my carpet looked after Stanley Steemers cleaned it. It looked almost new! Although their prices are higher than others, every penny is worth it. You know how they say you get what you pay for...so I got Great service, quality, and awesome results for the money I paid for. I would totally recomend them to anyone.
Posted: 10/12/2010 • Link to this review
After packing up my moving truck, decided the carpets needed cleaned professionally. It was a Sunday so I called the 1-800-STEEMER number to set an appt. An operator answered and told me an appt. person would contact me first thing on Monday. They DID.... I asked if they had any appts for that day, and explained that I could not be there due to leaving the state the previous day. They allowed me to have a friend let them into the home while paying with my own credit card. My friend stated that they were professional, efficient, explained what they were doing, and offered to come back if the carpet, upon drying, had bad spots. She was very impressed with the experience. Thank you very much for making this stressful time just a bit easier.
Posted: 9/20/2008 • Last edited: 5/07/2009 • Link to this review