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Staples

(678) 574-6829 staples.com »

3344 Cobb Pkwy NWAcworth, GA 30101   map »

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BEWARE OF EASY TECH, 6/09/2011

I took my computer to Easy Teah @ Staples, it all sounded good. I got my computer back. It took me a week to reconnect then I found MANY Programs were not available/ They could not be found. Easy... Tech had deleted them all. I called and spoke with a Tech could not have been ruder, I then spoke with a female asst. manager she was less than no help. I then spoke with Glenn the Gen MGR he was very nice told me to bring it in and they would correct it. Got it back same thing only I had them hook it up in the store and I saw where the programs were not there. A rude tech named Steven told me "yeah I can reconnect for another $30". I took my computer and left. I liken this to taking your car in for service, them unhooking the plug wire to change the plugs and then not hooking them up again, when you bring it to their attention they say yeah we can connect for more money. If they disconnect shouldn't they reconnect? I have since checked around and found I could have saved $130 if I had gone to Genreal Computers in Kennesaw. BEWARE OF USING EASY TECH!

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4OurSweetSandy

Reviews: 1

BEWARE OF EASY TECH

I took my computer to Easy Teah @ Staples, it all sounded good. I got my computer back. It took me a week to reconnect then I found MANY Programs were not available/ They could not be found. Easy Tech had deleted them all. I called and spoke with a Tech could not have been ruder, I then spoke with a female asst. manager she was less than no help. I then spoke with Glenn the Gen MGR he was very nice told me to bring it in and they would correct it. Got it back same thing only I had them hook it up in the store and I saw where the programs were not there. A rude tech named Steven told me "yeah I can reconnect for another $30". I took my computer and left. I liken this to taking your car in for service, them unhooking the plug wire to change the plugs and then not hooking them up again, when you bring it to their attention they say yeah we can connect for more money. If they disconnect shouldn't they reconnect? I have since checked around and found I could have saved $130 if I had gone to Genreal Computers in Kennesaw. BEWARE OF USING EASY TECH!

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