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Steak 'N Shake

1 star rating 1 Review

(904) 519-9913 Call

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9431 Philips HighwayJacksonville, FL 32256


  • Steak 'N Shake - Jacksonville, FL -  jmartin2jax

    Reviews: 1

    Close this Establisment
    jmartin2jax (1 review)

    Ok Normally I don't put a Restaurant on blast but they truly deserve it. About a year ago me and my GF entered the establishment and sat at the bar and was ignored by the manager and an employee standing directly in front of us within 3 feet at the Cash register discussing something. 5 minutes later after nobody knowledge us we walked out. I sent in a complaint to the corporate office and was sent a generic message from Steak and Shake that they were sorry for the unpleasant experience and the message would be sent over to that location for follow up. I never received any reply from the local branch owner or management staff. Well tick me off in a restaurant and you go on what I like to call the "eating establishment ban"1 1 year minimum. On Monday of this week I return and visit the drive thru ordering a number 1 combo. I get back to work a few miles up the road and eat my fries and then proceed to the burger. This burger was bright pink in the middle. Lunch is over and I have to throw away the burger. I once again emailed the corporate office and receive the same reply stating it would be sent to the local market. 5 days later still no reply from the local Management. Stay away from this Steak and Shake!! Poor owner/management and lack of respect for their customers. Good thing I'm not sick with food poisoning at this point

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