I went into Stone Mountain Jeep to test drive a new JEEP. I guess I should have brought my husband with me. The guy was rude and acted like he couldn't wait to get me out of the car. It was obvious he wasn't taking me seriously. Maybe he was uncomfortable that he couln't answer ANY of my questions about the car I was driving. Too bad for him... Ed Voyals was Great and I was able to negotiate 3600 less than Stone Mountain quoted me. I'm super happy with my purchse. Too bad for you SMJ!!
Posted: 8/08/2012 • Last edited: 4/22/2015 • Link to this review
I went into this dealership to purchase a car and was shocked to see how this business is operated. The lot is dirty, dealership is not well maintained and the management is not trustworthy. I dealt with a gentleman named Fred Davis who is the manager. My opinion is he could use a lesson in customer service. Do not waste your time here.
Posted: 11/09/2011 • Last edited: 4/22/2015 • Link to this review
Had my car towed there after it broke down because it was the nearest jeep dealer. I was given an estimate for over $1000 when the insurance company was involved. When I said I was paying it out of my pocket, the qoute dropped to under $800. I picked the car up 3 days later than when it was supposed to be done, and my wife still thinks the car is not right. I wont be taking the car back there again.
Posted: 6/01/2011 • Last edited: 4/22/2015 • Link to this review
Service Department is BAD!!! I'm a manager at a local repair facility. We diagnost a customer car & found out that the PCM is bad, we order the PCM from there parts department, we sent the vehicle to the service team to have them install the pcm. They later call me back saying that the pcm is no good and they didn't know that i bought it from them. The service department then re-order me another one and install, promise me that I only needed to pay $300.00 for repair. When the vehicle is done, they gave me a bill almost $800.00 for the labor & new pcm. They sold me 2 bad pcm and the service department say that I mess up the pcm, but they're the one who install it. The parts manager decline the returning of the part. Transfer me over to the service manager, where he couldn't do nothing, then have me contact the excutive director. I waste 1-2 weeks with the executive director for nothing. He say that I mess up the pcm, there's a vin burn into it already. But there service team who's one install it. They, refuse to re-imburst my payment. Service team is a RIP OFF and a LIAR.........
Posted: 5/19/2011 • Last edited: 4/22/2015 • Link to this review
i had my ram van towed there on a friday morning.i never heard from them till i called on saturday morning @ 8 am and was told they were going to look at it next.i called back at 10 after 4 and the dept. was closed.i called 3 times monday morning till i was finally told they didn't dave my van on the lot.i called the tow driver,he dropped it off i called back,left a message with the manager(who never called back.they found it about 11:30 or so.no info on tues,weds talked to a service manager who said he would call me back,never did.i finally got it back on saturday,$1000 later. avoid these people
Posted: 2/16/2011 • Last edited: 4/22/2015 • Link to this review
I paid $99.95 for a diagnostic they did not even conduct, was told I needed a $450 repair, and it turns out the repair they quoted was not even the needed repair. My transmission shifter would not shift out of the "Park" position and at the same time my brake lights were suddenly inoperable. I paid $99.95 for a diagnostic and was told I would need the transmission shifter replaced, at a cost of $450 for parts and labor. I declined to have the job done because I strongly suspected they did not even do the diagnostic. The transmission shifter assembly cover did not appear to have been opened, as it would have to be if they were conducting a diagnosis. Learned of other Jeep Patriot owners having the same two problems come up at the same time, however their COMPETENT Jeep Service Department determined the fault was a faulty brake light switch. Apparently if the brake light switch is broken, the vehicle will not shift out of park because it's not being told the driver has depressed the brake pedal- basically a safety feature. Also the brake lights were not working because the Jeep is not reading that the brake pedal is being depressed. When I called to ask about this, Stone Mountain Jeep quoted me $24 for the part and $100 for labor. I bought the part at Auto Zone for $9.95, installed it myself, and my transmission shifter and brake lights are now fully operational.
Posted: 1/14/2011 • Last edited: 4/22/2015 • Link to this review
Beware of the following : -being treated like a clueless idiot because you're a girl -being called a liar -being accused of causing the problems you're politely asking about -not being given paperwork you request because you're a girl (but don't worry, your husband will get them the 1st time he asks) -being called a liar, even if you have a penis -having more things wrong with your car AFTER having it serviced than when you brought it in -denial of said new problems as well as insistence that it is a mere coincidence that they now exist -being ripped off and charged for things you don't need and then being told they do not return parts, even if they're useless and solve nothing (and your old part still works properly) -not getting the actual problem you came in for even diagnosed properly, much less fixed -being passed around from person to person to avoid actually being helped -never being told that though you keep getting quoted $1095, the list of things they want to do w/o even opening your engine totals $3700 -never being told about important issues another, educated mechanic will easily and immediately find later -being told important things are fine when they're really not and you already know that -being told you're wasting the service manager's time when you call to inquire about all your issues -oh, and having all your personal effects from the glove box not only riffled through, but kindly strewn about the floorboards of your car upon return
Posted: 11/17/2009 • Last edited: 4/22/2015 • Link to this review
2002 grand caravan had power window issue and needed oil change. took 4 hours to complete these two items. in the meantime the 23 pt inspection found $2500 worth of stuff that needed to be done. This vehicle had just had the manufacturer recommended 90k service done at a different dealer (we recetly moved to GA from MN). Some of the same items recommend were just done 2 months earlier! Declined all items not trusting what I was being told and took vehicle to another dealer and sure enough none of these items needed to be done. If you are going to go here make sure you get a second opinion.
Posted: 10/15/2009 • Last edited: 4/22/2015 • Link to this review
I had my car towed to have a diag done. Two weeks and 6 messages later my fiance found out that it jumped timing. The needed repairs $1500. I declined to have the work done at my fiance's Ford dealership. The car was towed to Ford and when it got there it had two dents in the rear hitch. My fiance called Brad at the dealership and he said they would take care of it. That was at the beginning of April. Needless to say it still has not been repaired and it is August. All I have received is the run around, being transferred back and forth to people who cannot help me. I will never recommend this dealership to anyone and I work for a car dealership. Very, Very, Very POOR customer service.
Posted: 8/09/2009 • Last edited: 4/22/2015 • Link to this review
When my 2008 Jeep Grand Cherokee limited had an AC issue, I took it in for service. After PAYING for a diagnostic (explanation was that IF my warranty covered it, I would get that back). They called later that day and informed me that it would need 9 different parts to repair it and only one would be covered under my warranty. The remaining $1400 would be my responsibility. With 19,000 miles on the car, I found that very hard to believe. 4 of the parts they said I absolutely needed wouldn't have been diagnosable without removing the entire dash - which they had not done. I opted to pick up my car and call around for another opinion. Turns out the majority of the parts that were "necessary" were not and it was able to fixed elsewhere for no cost out of pocket. Imagine that - it was under the Jeep warranty. When they called days later for followup, I explained what happened and why I was angry - they offered a free oil change. I declined. There is no way I would let these buffoons touch my car again, period. I asked for a supervisor to call and address the issue, wrote e-mails and 2 letters - all were unanswered. A year later, I still get "Service reminder" phone calls from them and solicitations for service. This place is a cesspool of corruption, filled with unskilled amateur "mechanics" and a management team that is perfectly ok turning a profit by lying and cheating their customers out of money. Spare yourself - go anywhere but here.
Posted: 3/27/2009 • Last edited: 4/22/2015 • Link to this review
I bought a part for my jeep from the parts department and had to return it that same day.They charged me a fee to restock it.It came from their stock,not like they had to special order it!Rip off!
Posted: 3/16/2009 • Last edited: 4/22/2015 • Link to this review
I decided to give the service dept a second chance after receiving a coupon for oil change and free tire rotation. That was the first mistake!! I waited for three hours, even thougth I was the first one ,only to be told by the tech that he did not rotate my tires because the tires are new and showed no wear( duh, that why you rotate) anyway the bill stated that he rotated the tires. I spoke with the lady in cust service and then with the service manager who clearly agreed the tires should be rotated. After another 2 hours of waiting I got my vehicle back. Got home and notice that my tire valve cover was missing. Drove back to the dealership(30 miles) and they couldn't find it and had to order another set. Two days later I received my tire valves. In my opinion, service is incompetent. I wonder what else do they bill you for that they don't actually do. Especially doing the point inspections.
Posted: 1/12/2009 • Last edited: 4/22/2015 • Link to this review
The service dept. at this dealership should ALL BE FIRED! I had the same problem "fixed" at this dealership 3 times!!! These people obviously don't know what they're doing. The service manager (Wally) was horrible at helping and rarely returned phone calls. Every experience I've had with this place has been awful. I have told all my family & friends in the Atlanta area to STAY AWAY FROM STONE MOUNTAIN CHRYSLER DODGE!!! Nor will I ever buy another Dodge, Jeep or Chrysler vehicle EVER!
Posted: 8/08/2008 • Last edited: 4/22/2015 • Link to this review
They were over a week late finishing the transmission rebuild. When I picked up the Jeep, it shifted roughly, and I could barely get it into Park. And it was leaking transmission fluid. I took it back, and they said the rough shifting was normal and would get better (it didn't) and wiped off the trans pan with a rag, saying "the wind blew extra fluid off." (!) The following morning, I had a dinner-plate sized trans fluid stain on the driveway. I didn't trust them to fix it. Took it to Hayes in Lawrenceville, who have always been fair and reliable (I had tried St Mtn because I've moved, and they're closer). Hayes found kinked linkages, a leaking filler seal, and determined that the engine rear seal was leaking. I suspect that St Mtn caused the rear main leak while installing the trans. Or they should have noticed it while the trans was out. Don't use Stone Mountain Jeep! Drive a bit north and use Hayes instead!
Posted: 7/17/2008 • Last edited: 4/22/2015 • Link to this review
I will never spend another cent at this dealership. I can't imagine a worse service department. First repair with them the Jeep would not start when the engine was hot. I had to take it there 3 times before finally fixed (and after being stranded several times). It was the fuel filter. It was that simple but it took 3 visits for them to figure that out. A year went by and I let bygones be bygones. Took it there a second time for a basic tune-up. They damaged my battery and the car would no longer start. It started when I took it there. I just wanted an oil change and basic tune-up. They gave it back to me with the engine running so I couldn't tell they had damaged it at the time. The car started when their service technician drove it from the drop-off area to the service area. I was standing there and saw it. The first time I tried to start it at home afterwards it wouldn't start. The battery terminal was smashed into the battery casing. I sent a letter (an actual letter, not email) to the owner of Stone Mountain Jeep, Daryl Ford. I didn't ask for a refund, just to let him know about my experiences there. He never took the time to reply. I do not recommend this dealership.
Posted: 2/10/2008 • Last edited: 4/22/2015 • Link to this review