Stone Mountain Harley-Davidson opened its doors in November of 1998 in the shadow of the well-known Stone Mountain Park in Lilburn, Georgia. Our unique logo features the famous Stone Mountain carving of the 3 Confederate Generals with a little added twist. The carving on the side of the actual mountain depicts Jefferson Davis, Stonewall Jackson, and Robert E. Lee riding high in the saddles of their trusty steeds, but in our version, the generals are cruising on their very own H-D "iron.. horses".
In May of 2010, we sadly had to close the doors of the Lilburn store and move to our other location in Conyers, GA. We may no longer be in the shadow of the great Stone Mountain, but we are still only a hop, skip, and a jump away. Take I-20 on the east side of Atlanta and you can't miss us!
The folks here at Stone Mountain H-D strive to provide the best possible customer service around, and it is upsetting to hear one of our customers had a less than satisfactory experience during their last visit. Since we don't know what may have occurred or even who you are, we ask that you please contact us directly with your grievances so that we might have the opportunity to rectify the situation. Your feedback will also let us know in what areas we require improvement, so that we can continue our drive to provide superior customer service. We do appreciate your business and hope that you will allow us this chance to show you that our customers ARE our business.
I recently purchased a motorcycle from this dealership and they treated me like royalty even though I was not purchasing the most expensive model that they have. Cameron and Brad worked the bike deal and for parts I dealt with Paul. I never expected a dealership to treat their customers so well, they even delivered the bike for free!
Posted: 6/10/2007 • Last edited: 1/02/2008 • Link to this review
My borfriend and I visit thsi Harley shop about every othre month and we go their events when they ahve them, for we are on their mailing list. They always give us great friendly service, no matter if we are in ther for just a new T-shirt or service on our Harley. I reccomend them all the time.
Posted: 3/09/2006 • Last edited: 1/02/2008 • Link to this review
I've given this dealership a few tries to make things right, but every time I go away feeling ripped off and frustrated. One visit, I took my new bike in for a simple 1000 mile tune-up. When I got it back, the computer was throwing error codes and it ran poorly. When I took it back, they blamed my "custom exhaust" (which they installed for me new at 0 miles and worked fine before). They ended up keeping my bike for 2 weeks and never fixed the problem. Later, I took it back to get some new handlebars installed. I had this done to an older bike a few years ago and it cost me about $200 in labor. This dealership called me up, after they had full dismantled by existing bars/cables, and told me it'd be 11 hours of work ($800)! I called their sister dealership, and was quoted $400 for the same work. Stay clear of Stone Mountain H-D.
Posted: 4/05/2005 • Last edited: 1/02/2008 • Link to this review