Strawn Carpet, Etc...

4041 Lawler Drive 
Powder Springs, GA 30127
Phone: (678) 809-7201
Website: www.strawncarpet.com
Strawn Carpet, Etc... Strawn Carpet, Etc... : Carpet & Floor Coverings, Powder Springs, GA




Reviews
Reviews: 1

Posted on 9/7/2010

I wouldn't buy my flooring anywhere else....
Greg was very helpful at helping find just what I was looking for. I have had my new floors for a few months now and I love them. They were instulled quickly and just the way I wanted them. Ron even went out of his way to deliver something I needed for the floors. I would use Strawn Carpet again. Great service! Great floors! Great price!
Thanks so much Greg and Ron..
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Reviews: 1

Posted on 7/26/2010

Excellent Service
Strawn Carpet has good prices, superior work and fast installation. I have used them for several homes in the West Cobb area and their work is excellent. Professional Staff---I will definitely use them for future projects.
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Reviews: 1

Posted on 5/22/2010

Great Prices
I checked prices for the same carpet at other places & there price was by far the best. I don't want to pay for the other places 'pretty' showroom, I just want the best value for my dollar. They installed the carpet when I wanted it with no problems.
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Reviews: 2

Posted on 5/19/2010

Great and Quick
This was for a nursery in our church. Ron was very helpful and had it installed a lot quicker than I thought. Well done. We will use them again.
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Reviews: 5

Posted on 11/5/2009

If you don't have a large job, don't bother
I was considering recarpeting my whole house which had been damaged by our cats. Additionally, I wanted to redo my kitchen floor. Ron sent his son in law Greg to measure the house and from there after a few phone calls to him, I got a firm quote. I was seriously considering it until I decided to pass on it because the cats would only tear up the new carpet. After informing Ron about the change of plans and my wanting to just redo the kitchen floor, he told me flat out that he wasn't going to bother with it because he wouldn't make any money just doing the kitchen. Isn't that something one should not say out loud? How can anyone turn down work in this economy? Not to mention how rude it was. If you do not have an extensive, expensive job, don't bother.I'm more upset because I'd ignored the fact that he took his time in calling me back to set up the intial installation but I'd fallen in love with the kitchen flooring which was a discontinued model.I can kick myself for wasting the better part of a month with this guy. My suggestion to this company.learn the value of customer service, treat your customers well regardless of how much they plan to spend, don't turn down perfectly good money because you are greedy for more....
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Strawn Carpet, Etc... replied on 11-05-2009
We are disappointed by this review. The original scope of the job was for carpeting the house. The scope of the project changed more than one time to include less of what we do offer (carpet sales & installation) and more of what we don't offer (ceramic tile demolition). We are NOT a jack of all trades. We are very good at what we do and this project was pushing the boundary lines of what we offer to a place we were uncomfortable with.

As a company, Strawn Carpet is 100% focused on our customers and we strive to provide quality customer service, superior products and installations at fair prices. At the end of the day, we are a business. As such, we need to be profitable. Especially in these economic times, we can't afford to lose money on jobs that will not cover the costs.

If the selected flooring has been discontinued, we apologize. That is out of our control.

Ultimately this particular project got to a point where the job was not profitable. It is unfortunate but at times we must decline jobs and we reserve the right to do so. If we offended anyone, that is not our intention and we apologize. Thank you for taking the time to read this.
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