This company was undoubtedly named ironically. I purchased their groupon and began calling to schedule my pre-paid visits on Sept. 18. Didn't receive a response to my call that week, so left 3 messages the following week. No response. Left 2 more messages the week after before contacting Groupon. Groupon contacted the company and I received an email from them asking for more information about my home and location. I was at my computer when the email came in and I responded within 10 minutes. No response to the email. I called again a few days later and my call was being forwarded to voicemail. I called 4 times in a row and someone picked up and said that their phone lines were "messed up due to the storm" and the person who does scheduling was not around, so they could not schedule my appointment. However, they promised I would get a call first thing Monday morning to set up my appointments...I have heard nothing back. I pre-paid for 2 cleanings, so now they have my money and are almost completely unresponsive (and when I track someone down, they are dishonest). AVOID THIS COMPANY!
Posted: 10/05/2015 • Link to this review
First time bought a voucher for this business they were 3 hours late but did an ok job cleaning, Today's appointment was confirmed but they never appeared, nor do they answer the phone. Never again!!
Posted: 4/28/2015 • Link to this review
Bought a cleaning for a 3 bedroom house. By the time they left my house was in a shambles with damages (I have pictures to back these comments). The granite countertops were sticky and streaked. Mirrors were streaky. Faucets were covered in some type of glaze. Blue goo on my beige carpet. Blue swath on one of my beige walls. Trash not emptied. Broke an antique armchair. I could go on and on. When I contacted the owner, Charmaine Jackson, her response was OMG, I've had other complaints about these cleaners and I've fired them. It has been a month and nothing has been done to repair the damages. The website states they are bonded and insured yet she won't share the name of her insurance company. This is turning out to be the most expensive "cleaning" my house has ever experienced. If you value your home don't let these people in the door.
Posted: 1/13/2015 • Link to this review
Stress Free Cleaning stood me up. They have dropped the ball from the time I called to make the appt to never showing up for the appt. Why didn't I learn when they didn't call back for the appt the first time?
Posted: 11/03/2014 • Last edited: 11/05/2014 • Link to this review
I purchased a KUDZU coupon for "Stress Free Cleaning service. I have tried to set an appointment since 9/3 when an employee texted me in response to my phone message and apologized for the delay. She texted an appointment time to me ... I confirmed ... no show ... later the owner apologized and said "Tammy" should not set the appointment that was on 9/3/14 ... then after a string of phone messages, phone calls and numerous text messages and appointment for 9/18/14 was confirmed crew to arrive between 8:45 and 10AM ... no one showed ... I called then owner ... she had no explanation or solution. She said she would call back ...SHE NEVER DID ... it is now 1:15PM ... she will not answer her phone OR REPLY TO PHONE MESSAGES. TERRIBLE BUSINESS ... SHOULD NOT BE ALLOWED ON KUDZU
Posted: 9/18/2014 • Last edited: 1/13/2015 • Link to this review
Stress-Free Cleaning did a great job in my house last week. Unlike some house cleaners, they made sure to take care of my priorities instead of sticking to some pre-determined plan about what should be done.
Posted: 7/13/2014 • Last edited: 1/13/2015 • Link to this review