I recently brought my car in for a 90000 mile service. A number of items were pointed out to me which needed repair. I agreed. When the bill was presented I had been charged over $1700 in labor. I was there four hours. Assuming they worked on the car for the whole time, the effective labor shop rate was over $400 per hour. Their stated shop rate was $98 per hour. Yes, I know that billing is based on mythical "book hours" that show how long a repair should take. And their prices are well posted. But I was screwed and not even offered a kiss. I will never deal with this dealership again.
Posted: 1/19/2013 • Last edited: 5/14/2013 • Link to this review
I brought my Forester in this weekend for a full inspection. It has 30K miles and I did all the replacement stuff myself or at other shops where the prices are actually reasonable. I was told that my power steering fluid was dirty and needed to be replaced. I found this suspect as that's not a fluid one should have to replace until 60K miles, at the very least, and I don't drive in severe conditions. I asked one of my friends (who is a service guy at a different Subaru dealership) to check it out and he told me it looked as good as new. That was verified by another shop when I had the oil changed. Fluid replacement is almost pure profit for the dealer because there are no real parts and it is done with a machine automatically. I give the place 2 stars only because I love my Subaru!
Posted: 7/02/2012 • Last edited: 5/14/2013 • Link to this review
I found this dealer through Costco members program. This was the 2nd subaru dealership i visited and the best of those 2. They worked with me to find the vehicle i wanted. They had one 236 miles away and brought it down within the next day and had it ready in the morning. Excellent service.
Posted: 5/31/2012 • Last edited: 5/14/2013 • Link to this review
This review was sent to our dealership on 6/12/10 and we were given permission to post on a few review websites: Hey Terry, Good seeing you and the rest of the Subaru Gwinnett team today. I wanted to let you know that Jill in the service department gave some excellent customer service today - I had to reschedule my service appointment and Jill was happy to change the time. When we got to the Service area she was waiting and greeted us in a very pleasant manner and helped me out with getting a service guide that I can follow for future service appointments. Also, she asked us if we wanted something to drink and got us a Coke out of the vending machine while we were up front taking about the World Cup. All of this might seem like regular customer service, but as a customer it makes a difference and means that I will be going back for my Forester service needs - a pleasant experience makes a difference. Please thank Jill for me and looking forward to seeing you all at the 6k mark ( in another six months? haha! ) Sincerely, -Tony
Posted: 7/02/2010 • Last edited: 5/14/2013 • Link to this review
Brought my car in for a minor part exchange and was quoted an astronomical sum for a very small part swap. Was told they would order in the part as they didn't have it (even though it is a common part that should be in stock) and weeks later never heard back. Saved myself hundreds of dollars, bought the part online, installed myself in under 20 minutes and will never go back to this dealer.
Posted: 3/19/2009 • Last edited: 5/14/2013 • Link to this review
You know when you get that gut feeling that something isn't right? Well, that is how I felt when I attempted to deal with the internet sales department here. They had countless used outbacks online. I found one I liked and a great price and printed the car info out that also happened to list the VIN. So, next day I call this dealer to schedule a test drive, they tell me that the car was now sold so I ask about others they have in stock and they tell me about one that has 8K more miles on it and say it is 2K more. I ask the salesman why on earth I would pay 2K more for a car with 8K more miles on it. He proceeded to get rude and would NOT NEGOTIATE. I go online to see what the current stock is and lo and behold that car that I originally wanted had be relisted without the pics but the VIN matched but now the price was 2 K more. Needless to say, I got a MUCH BETTER DEAL on my Subaru elsewhere.
Posted: 5/05/2008 • Last edited: 5/14/2013 • Link to this review