We switch back and forth between Sugar Creek and another nearby vet for our pets. My only complaint regarding Sugar Creek is that they pushed a surgery too quick before determining whether I was prepared to spend 2K or try alternative less expensive options first. It was hopefully a miscommunication between the assistants and the doctor, because otherwise I really like the practice.
Posted: 11/07/2009 • Link to this review
When you need a miracle for your pet to survive, you want Dr. Ricky Van Matre working for you. Our cat was seriously ill with an undiagnosed malady. Dr. Ricky started his root cause analysis by running a series of tests, called in experts for additional assistance and kept us informed all the way. The end result was a cat that recovered and a family that was deeply grateful. You cannot go wrong with Sugar Creek Animal Hospital.
Posted: 6/03/2009 • Link to this review
Dr Ricky and his staff is amazing! They saved my dog Spotty. My husband I had taken him to 3 different animal hospitals in the Duluth area and no one could find the cause of his cronic vomiting and diarrhea. We were reffered to Sugar Creek by my friend and at this point we were willing to try anything! After a few days on fluids, medication, and lots of updating phone calls from the terrific staff. Spotty was back to himself! We will never trust anyone other than Sugar Creek Animal Hospital!
Posted: 5/03/2009 • Link to this review
I went to Sugar Creek Animal Hospital for a second opinion and will never go anywhere else again! Dr. Ricky took the time to go over my dogs case and got him on the correct medicine and he is now doing great! Best care out their for your four legged family member.
Posted: 8/23/2008 • Link to this review
Very Clean. Wonderful Staff. They explain everything, which is great instead of being surprised by a large bill. It is also nice being able to get everything at one location (food, grooming, etc).
Posted: 12/08/2007 • Last edited: 1/02/2008 • Link to this review
From the moment I walk in the door (it smell clean and fresh- looks clean and fresh)until I leave I feel like I am the only client they have. The receptionist knows my name and everyone always remembers my pets names. Dr. Ricky takes his time with me -in person and on the PHONE!! I have used all Sugar Creek Animal Hospital's services and they are all super!! Nice- great - friendly- clean- EXCELLENT customer service and above average medical care. It feels like family there-I wouldn't trust anyone else with my pets!
Posted: 12/02/2007 • Last edited: 1/02/2008 • Link to this review
I have been taking my pets to sugar creek for the past few years and I love them. Dr Ricky is so loving and caring. He does everything possible to help. Not only do they have a great doctor they also have a great staff. Their receptionist is wonderful. They are always willing to do what they can to fit you in! Dr ricky is so concerned that he even comes up in the middle of the night to check on pets who have had surgery or just not feeling well. I will always take my pets to him. boarding grooming and all!
Posted: 9/18/2007 • Last edited: 1/02/2008 • Link to this review
I followed Dr. Ricky from his old practice to his new solo practice and I am so glad I did. He performed ACL surgery on my Rottie/Chow mix, Sherman, and did a wonderful job. He is an excellent surgeon. Dr. Ricky listens to your concerns and takes all of the time necessary to help you understand what needs to be done. I also think he is very reasonably priced. I drive quite a distance to get to his practice, but it is worth it.
Posted: 7/10/2006 • Last edited: 1/02/2008 • Link to this review
Dr. Ricky and his staff at Sugar Creek Animal hosp are wonderful! They are eager to help and seem to truly love their jobs. I have boarded my dogs there, also, and they like to go back.
Posted: 2/21/2006 • Last edited: 1/02/2008 • Link to this review