Sugarlips Cakery

I was in a rush when another cake shop lost my cake order due to mutual miscommunication. Sugar Lips was able to service me with a $10 short notice fee. 4 days is short notice?
When I came to pick it up, the 6 inch top cake DID NOT match the cupcakes.
They realized that they undercharged me and decided to change my order instead of calling me to ask for more money
Unfortunately, with a house full of my guests and my grill working overtime I couldn't wait the 30 minutes to have them fix it which I am sure they counted on. The taste, quality, and design of the cupcakes were the same as from Safeway or Basha's. (For grocery stores I suppose I consider them good) Additionally, the recipe was not what they had sold me which would be a major issue by it’s self if this wasn’t such a wreck
The 6 inch top cake looked better than what I would expect for a cheap cake but, again, the taste was painfully average
When I picked it up I rented a glass cake stand for $50 which I feel that they should not have charged me for at all due to their error. There was NO attempt to make this right by me unless I was able to spend more time or money and an overall rude attitude while they explained that this was somehow my fault
I was stuck they knew it

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Terrible. Period. I was in a rush when another cake shop lost my cake order due to mutual miscommunication. Sugar Lips was able to service me with a $10 short notice fee. (Is 4 days even short notice?)When I came to pick it up, the 6 inch top cake DID NOT match the cupcakes.They realized that they undercharged me and decided to change my order instead of calling me to ask for more money. Unfortunately, with a house full of my guests and my grill working overtime I couldn't wait the 30 minutes to have them fix it which I am sure they counted on. The taste, quality, and design of the cupcakes were the same as from Safeway or Basha's. (For grocery stores I suppose I consider them good) Additionally, the recipe was not what they had sold me which would be a major issue by it?s self if this wasn?t such a wreck. The 6 inch top cake looked better than what I would expect for a cheap cake but, again, the taste was painfully average. When I picked it up I rented a glass cake stand for $50 (half refundable) which I feel that they should not have charged me for at all due to their error. There was NO attempt to make this right by me unless I was able to spend more time or money and an overall rude attitude while they explained that this was somehow my fault. I will be keeping the cake stand as it was the only good thing I got; you can keep my $25 deposit. My wife liked it better than the cake anyway.I was stuck, they knew it, and took full advantage of me.All together I think this travesty cost me $170.00 not including the $25 which I incurred myself. I just wanted to ?WOW? her for 3 years of hard work at Law School. I feel ripped off. This is the first review I have ever posted.

These ladies were FABULOUS! They did both my shower and wedding cake and they both turned out perfectly. My wedding cake was DELICIOUS and looked exactly like I had asked. The whole process of working with Sugarlips was a total delight and I really felt like I was working with friends and with individuals who cared to listen and understand my vision. The cake again looked gorgeous and tasted even better than it looked. My guests raved about it at the wedding, and even after. Thank you so much to everyone at Sugarlips! I have recommended them to everyone I know! Try this place outthey are absolutely FABULOUS!...

Best cake ever! Tasted great and looked amazing! Everyone at the birthday loved the design! Staff was very friendly! I will be back!

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Sugarlips is the best bakery I've found in the greater Phoenix area. The grauation cake we ordered was beautiful and tasted oh so good. I'll definately go back for more yummy treats. Thank you, Sugarlips.

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