These folks run the ideal business. They are skilled, honest, friendly, prompt, reasonable & explain everything they do. We have owned exclusively Honda autos for 35 years, 4 of them in all, and we keep them for a long time. The 2 we still own are in daily use at ages 13 and 20 years. Summit keeps them running and keeps them safe. I am mystified by the 2 negative reviews on this site. They must be reviews of another company with the same name. I have never been disappointed at Summit -- nor has anyone I have sent there.
Posted: 6/10/2015 • Link to this review
I was treated unprofessionally. SB 225 - Motor Vehicle Repair Act - GA Code. Refused to give me a written quote for charges of more than $50 and tried to charge me more than 10% and $50 more than the quote. Tried to charge me $143 more than quoted amount for no additional work; actually minus my tire rotation. I was treated impolitely and blamed while issue brought up. Timeframe of car repair was also not respected. Phone interaction was very poor; they owed me a refund. When I called them I was again treated very disrespectfully.
Posted: 5/21/2014 • Last edited: 5/22/2014 • Link to this review
hate to write this review, cuz no fault of management at all...the mechanics themselves are to blame...scratched up my car nice n deep..I baby my car so I know every mark...then they bent my novelty license plates on the front bumper pushing the car into the shop and left it bent for me to pick up, and oh yea, car full of grease...The manager got my car the same day service which was great, but don't let your baby into the hands of these mechanics!...send them a hoopty for mechanical failures only, because this place does not offer total car care. told management bout it, and they said the tow guy may had something to do with it..nada, I gave the car a once over after unloading the car...and once again before leaving the shop...like I said, I baby my car...these guys think you'll be happy if your engine is back in order, forget the paint n, interior, or the hospitality paper grease mat so common in other shops...
Posted: 8/15/2011 • Last edited: 6/26/2013 • Link to this review
I had a clutch rebuilt at this repair shop about a year and a half ago. I think they did good work, and it was done in a timely manner. I have since compared prices between this shop and others in the area, and I think they seem consistently high. I wouldn't say I was treated poorly, but I definitely left feeling stupid for allowing my clutch to get in such bad shape. At the end of the day, I care about good work at a good price and going to a mechanic that I can trust, but all things being equal, I'd like to go somewhere were I don't feel put in my place.
Posted: 5/11/2011 • Link to this review
I have read the other reviews and agree that there is a somewhat higher level of honesty when dealing with Summit, however always be weary. My expereince does not include unneeded repairs granted, but most repair shops charge standard rates for lets say a tune up. A tune up on my car should literally take about the same time it takes to pull my car into the maze of a shop that Summit uses.Larger building = larger overhead, higher prices.They will charge you the standard rates for tune ups that take very little time whatsoever. Careful again.. Parts are marked up...they will often offer this fact themselves as a caveat to your price concerns stateing that someone has to get those parts i.e. 50% markup on the item for the 2 minutes it takes to order the parts for someone that will deliver them to their door. By the way many jobs like a tune up can be done by a novice these days... which is a fact the will not relate to you even if you suggest such a perposterous notion. Furthermore, a customer that is seemingly distressed over cost will have thier anger redirected by mechanics by reference to the government and taxes..."if it wasn't for those taxes then I could charge less"...."the government has turned good mechanics into tax collectors". This may be true to some extent but has no relevence. There is another issue, high pressure, They can be quite the bulldogs, elevating the severity of a needed repair to rush your decision.
Posted: 5/01/2011 • Last edited: 6/26/2013 • Link to this review
we've taken our 96 Volvo & 97 Subaru to Summit since 2002. Our only regret is the time they didn't have some specialized equipment so we had to go elsewhere -- and paid dearly for it
Posted: 9/13/2010 • Link to this review
I took my vehicle there for repairs. They diagnosed it wrong, the manager/owner was rude and I felt I was overcharged. My advice, go somewhere else!!!
Posted: 11/11/2009 • Last edited: 5/21/2014 • Link to this review
We moved to Atlanta and had no idea where to turn for trustworthy help with our cars. Boy did we get lucky with Summit! They've done great work, and they've been decent enough to tell me that my car needs LESS work than anticipated. A pleasure to deal with!
Posted: 5/13/2009 • Link to this review
90,000 mile car check; Dealer gave est of $750 plus parts. Took it to Summit; quoted $325 plus parts. Picked up car: $247 bill!!!!! Not only that, they asked me if I wanted another oil change (done at 90k miles) but stated that I didn't need it yet.They're the best!
Posted: 3/16/2009 • Link to this review
What more can I say??!! Summit Auto was referred to me over 4 years ago. Now its the only place we take both our cars. They are the kind of neighborhood mechanic you heard about ages ago. My only wish is that they were open for a few hours on Saturday. But it's also great that they give their employees the weekend off.
Posted: 3/04/2009 • Link to this review
This place is fantastic. I went to Just Brakes first, and they quoted me a godawful price for work on my back brakes. I couldn't afford it, so I tried Summit... turns out, there was nothing wrong with my back brakes. Just Brakes completely lied to just get money out of me! I left Summit with a huge feeling of relief, and having spent less than $40. I can't say enough good things about these people. :D
Posted: 5/22/2008 • Link to this review
My Mitsubishi 3000gt had ignition problems, had been worked on by two other "shops" and went from bad to worse. Found these guys via Kudzu. These dagnosed it right the first time, did excellent fast reasonable work. Car runs great again. I'm happy.
Posted: 5/01/2008 • Link to this review
The Toyota dealer wanted to charge me $1650 to do what turned out to only need a $225 fix from Summit. What everyone else says in their reviews is true! I feel so lucky to have found this place.
Posted: 3/24/2008 • Link to this review