My son had to have his starter replaced, and had his car towed to Sun Auto at 8699 W. Rome Las Vegas, NV 89149 on June 22nd 2011 and he was completely ripped off. When I saw the invoice the next day, called and tried to work it out with the manager Montgomery. They charged him $260.74 for a remanufactured starter for his 1998 Ford Mustang. They charged $144 for labor which I did not find unreasonable. I could not believe the price of the used starter. I called and talked to Montgomery, he was extremely rude and unreasonable. He told me that was a very good price for a used starter and that my son should have negotiated the price before the work and not after the fact. They took advantage of my 19 year old son, but I will not give this up. I told Montgomery that I would post this everywhere and he said that they would refute it where ever I post, so I can't wait to see his rebuttal. I called Auto Zone, and they charge $109 for a brand new starter for a 1998 Mustang, and Montgomery shouted at me claiming Auto Zone sells inferior parts. So then I called Guadin Ford and they sell a brand new starter for $170 and about the same for installation. Unfortunately, they would rather alienate customers than try and work with you. They ripped off a young kid! I didn't want to do this, but Montgomery's rudeness forced me to take action.
Posted: 6/23/2011 • Link to this review
Entire Staff has changed. Used to pay more but at least were accomodating. Had to wait- 8:30am - 2:30pm for simple repair, only to find out they needed to order a part and couldn't do it! One other time they replaced the starter - found out that wasn't the problem - no refund. Found that they didn't shop for prices on parts - outrageous quote! - Good Luck!
Posted: 2/21/2008 • Link to this review
When I have a bad experience with a mechanic or auto repair shop, I try to give them another chance. That is what I did here at this location, TWICE. The unfortunate part was that both times I left my car with them, it had worse problems afterwards and they did not follow-up on the necessary repairs needed. I had to have a family member go in and talk to them on their terms about it all. It was very frustrating and left me without a vehicle for two days. I wasn't pleased with the customer service or the quality of repairs and would not recommend them personally.
Posted: 11/02/2006 • Last edited: 1/02/2008 • Link to this review