Bob has NO customer service skills whatsoever. Ordering one snugtop replacement part that should have taken a week to get/install turned into a month-long nightmare of "delivery truck never showed up" and "wrong part was sent, it will be another week or 2". And Bob wasn't the one to call & give me status updates, I HAD to continually call him, even when the right part was finally here. Bob told me he would get Snugtop to discount the order for all the trouble & inconvenience and that was a lie too! But do you think he stuck around to explain that to me when I got there? NO, he bolted right out of the shop, barely even acknowledging I was there. DON'T SHOP HERE!! YOU WILL REGRET IT!!
Posted: 6/10/2010 • Link to this review