their second response Richard Kotwa SunTrust SunTrust is without a doubt the most incredibly unhelpful and unfriendly bank I have ever had the misfortune of dealing with. After unsuccesfully trying to refinance my home at least a half dozen times, trying a short sale, applying for a deed in lieu and over a month of phone calls I was finally referred to someone with the knowledge and ability to do something and all he could say is sorry we have a foreclosure date scheduled and we can't postpone it. Stay away!!!!!!!! 3 hours ago SunTrust Good morning Richard - We appreciate you taking the time to stop by and share your feedback. We understand your frustration and that this is a difficult situation. We're sorry to hear that your experience at SunTrust did not go as you'd hoped and we apologize if our service fell short of expectations. If you'd like to send us an email to askSunTrust@suntrust.com, we will share it with our leadership team. about an hour ago · Richard Kotwa Difficult situation...did not go as hoped...apologize...fell short of expectations...are you kidding me? You are foreclosing on my house and that is the best you can come up with. Remarkable. about an hour ago · SunTrust Richard - we can empathize with your situation and have shared your post internally.
Posted: 1/26/2011 • Link to this review