We had to use them because they are the preferred lender of our builder and we get a discount on the purchase price if we use them. Their interest rate was certainly not very competitive. They tended to respond to our emails slowly and there was some miscommunication in the process. Luckily the closing day went all right.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
My loan officer was clearly inexperienced and when I called a week after we closed to express my concerns she'd already been replaced. Although she was quite inexperienced, very unprofessional and did a very bad job of preparing everything for closing, SunTrust did do their best after the fact to correct things. I spoke with my former loan officer's manager and she was very apologetic and worked very hard to make sure that my wife and I's transaction ended as positively as feasible. I sincerely appreciated her help and would consider using SunTrust Mortgage again, I would just be cautious of my loan officer and ask some very pointed questions before we got too far into things to make sure that they were experienced enough to do the loan correctly.
Posted: 9/25/2007 • Last edited: 1/02/2008 • Link to this review
Each time I have dealt with SunTrust on a mortage (I'm on my 3rd) they have made it very easy for me - even sending the closing attorney to my office for a refinancing. The rates may not be as low as some, but the service is excellent.
Posted: 4/08/2005 • Last edited: 1/02/2008 • Link to this review