We bought a house with a pool that was built by Sunbelt. The previous owner also used Sunbelt for service so we continued using them mainly because we didn't know much about pools. After repeatedly not answering a cleaning problem, I cancelled the service. Since then, I am uncovering all kinds of problems Sunbelt never took care off or alerted us to. I had to install a whole new panel, the blower was broken and the pressure gauge was not working. I repeatedly called and email them and never got an answer. Overall, their performance is subpar and I would not recommend using them. I had, in the meantime, get the BBB involved in my claim for a refund for failed service.
Posted: 7/03/2016 • Link to this review
This was not my first in ground pool so I had a few lessons learned from the past. With Sunbelt of GA the Salesman is the Project Manager so there were no "misunderstandings". They were very upfront with all costs. No attempt whatsoever to try and add on change orders. In fact they ate some costs they did not have to. Great quality, top end equipment and stone work to die for. Easy to work with. I highly recommend them.
Posted: 9/03/2010 • Last edited: 9/08/2010 • Link to this review
I regret hiring this company. After 3 attempts, each requiring draining and refilling the pool, they were not able to correctly install a new liner. The project manager does not have a plan to complete the work that would address the issues they created the first three times they tried it, and neither the project manager nor the president has responded to my request to address the ridiculous water bill that resulted from their mistakes. They didn't do the work competently and communication is almost non-existent. A very frustrating and expensive experience.
Posted: 7/15/2010 • Last edited: 8/12/2010 • Link to this review
My pool looked dirty and I called to see what Sunbelt had to say about cleaning my pool. They lied and said the technician had cleaned the pool a few days earlier, however I know he had not come by because the gate was locked and I was home all day
Posted: 6/05/2009 • Link to this review
I felt like I was buying a used car with other companies but Sunbelt made me feel like this was a unique experience. Rip and my wife designed a beautiful pool and then he came up with a great landscaping plan. There was a delay but it was our fault. I used a fence contractor that was recommended to me by a church member and he took longer than promised.
Posted: 5/14/2009 • Link to this review
We are very happy with the quality of the pool and the level of professionalism from Sunbelt Pools. Our designer came up with a great idea and made everything happen. The project manager was there every step of the way. Given the economy we had a hard time making the final decision but we felt comfortable with the owner of Sunbelt and he came through on time as promised. We will be vacationing from home this year and loving every minute of it. This is our 2nd pool and we would recommend Sunbelt to anyone
Posted: 5/04/2009 • Link to this review