Displaying 16-30 of 101
They told me there was a crack in the tank of the toilet and it would be $465.00 to install new one (not including the cost of a new toilet). As ridiculous as that price is, the worst part is there is no crack. All that needed to be done is tighten the screws. So, take your pick...either incompetence or dishonesty.
Posted: 9/05/2013 • Last edited: 2/28/2014 • Link to this review
Thank you for your taking the time to post your experience. We were surprised by the comment that our labor price was $465.00 to install a toilet. That is not accurate. Our price to install an owner supplied toilet is $312.80. That includes loading, hauling off and disposing of the old toilet, installing a new toilet along with a new stainless steel braided supply line. We aren't sure what happened, but want you to be pleased. Our pricing is fair, competitive and consistent. The up-front pricing is copyrighted yet open for your review and approval before any job begins. Your business is so important to us! We would love to disuss this job further should you wish. We also invite you to stop by office, meet our managers, view our pricebook and have further discussion.
I made an appointment for an estimate. I was given a window of 12-5pm. I waited until 5pm to call and ask why they didn't show up. They said that no one was available in my area at that time but I could reschedule for the next day! They also said someone called and tried to reschedule which I could prove was a lie since they only had my cell phone number and it has a call log. They acted as if I had nothing better to do than to wait another whole day for them to grace me with their time.
Posted: 7/15/2013 • Link to this review
Please accept our most sincere apology for the delay you experienced. We investigated and determined what happened with the scheduling delay. Before we begin, please know we are saddened that you were inconvenienced, as that is never our intention. The technician scheduled for you had a mechanical vehicle failure. While these events are not typical and do not happen often we empathize with you and have sent a $50.00 off coupon with no expiration date and hope you will consider us again in the future.
Mark came to our home to give us a quote for work to be done and was thorough and honest about everything from what needed to be replaced to the costs. Truly a professional organization and we will definitely be using them again!!!!
Posted: 7/12/2013 • Last edited: 9/16/2015 • Link to this review
A few weeks ago, we were having issues with very low water pressure in our kitchen. Sundial (Gary was the Sr Tech) came out, diagnosed the problem, cleaned out some trash in the inbound line to faucet, and was out in <15 minutes...and didn't even charge us for the service call!!. Great job, Sundial.
Posted: 6/09/2013 • Last edited: 9/16/2015 • Link to this review
Had a leak somewhere in our dishwasher piping. Curtis was polite, professional and thorough in inspecting and resolving the issue. It was truly a pleasant experience. I would highly recommend their services, Curtis was a great tech.
Posted: 5/15/2013 • Last edited: 9/16/2015 • Link to this review
Thank you for calling Sundial and giving us an oportunity to provide plumbing solutions to you. We are 38 hard-working people who care and want to earn your trust. Thank you again and if we can ever be of assistance please don't hesitate to call. BY THE WAY - YOU MADE OUR DAY BRIGHT!!!!!
Sundial Plumbing was recommended to me by a friend, and I used them during a bathroom remodel. I was so impressed with the installer they sent out (William Beltran) that I asked for him directly when I could not solve a later problem. William spent way more time then the final bill suggested solving my problem, and I would not hesitate to use Sundial again.
Posted: 3/06/2013 • Last edited: 9/16/2015 • Link to this review
Sundial installed a new tankless water heater to replace our old water heater. THe estimate was very fair and much lower than your best competitors. The work was done by Ryan Edgar and his helper Joel. They arrived on time and did the work in a very professional manner. The work was done with perfection and they even cleaned up when finished. I look forward to many yars of great service from my new tankless heater. Again many thanks to Ryan Edgar and Joel who did the installation and also to Mike Teti who did the electrical hookup. These three men certainly are a great asset to Sundial Plumbing. I would reccommend this company without hesitation and will use them for any furture plumbing needs! Keep up the great work!
Posted: 2/06/2013 • Last edited: 9/16/2015 • Link to this review
Thank you so much for your kind review and your support of Sundial Plumbing Services!
Leak in pipe in my kitchen ceiling. Moved around appointments to come out first thing that morning. Plumber very professional. $125 charge to cut sheetrock was too high in my opinion as it was not included in the plumbing work. over all charge was a little high ($425) for the work done. still, very competent service overall.
Posted: 12/18/2012 • Link to this review
I urge you to not hire this company. They give you estimates and tell you that the work is going to be extensive; then, the work turns out to be much less complex and they still charge the extremely high price. Run away !!!
Posted: 12/11/2012 • Last edited: 9/16/2015 • Link to this review
We are very saddened to see your review.
Please know that your feedback is important to us. Critical feedback is given top priority in a number of ways. First, we have a have a 1 hour board that serves as a 1 hour time frame for resolutions. Second, warranty and go back calls are given dispatch priority.
It is never our intention to displease anyone. If you would provide your information, I would be happy to research all paperwork and get back with you.
I had used Sundial in the past, so I decided to call them regarding a leak from my upstairs bath into my downstairs bath. Gary came out and said he would need to cut a hole in the downstairs ceiling to diagnose the problem. He did not go outside to try to diagnose from the roof lines, did not open the access panel to my jetted tub, or anything else. He instantly wrote up an order for $199 and asked me to sign for him to cut the hole. I asked him exactly what this covered and he said, "putting down plastic, cutting the hole, getting dirty, and cleaning up". I expressed my concern over what appeared to be a high cost for cutting a hole, and no repair had been made. Gary then said to me, "Do you know what Xrays in a doctor's office would cost you?" After thinking about this for a few minutes, I asked Gary to leave. I called another plumbing company that came out and diagnosed the problem as a caulking issue around my jetted tub(after opening the access panel to the tub and finding the leak). This service call cost me $27.50 and a tube of caulk. Needless to say, their prices are high and the employees lack knowledge and ethics.
Posted: 9/25/2012 • Link to this review
We empathize with the displeasure you have expressed regarding the price to cut your sheetrock. So much so, that I personally initiated contact with the service technician who provided service to your home and am delighted to report the following three things: First, we're sorry. The worst cricticism is cricticism we find to be accurate. Second, fundamental, administrative and technical training changes have been made as a result of your feedback. While this won't change what you have experienced, it will insure that no else experiences the frustration of not having their plumbing needs met. Third, we are people that care and are serious about plumbing and serving our customers. Finally, please know that we do value your feedback. Sundial is unique in that all feedback - good or bad is documented in writing, reviewed and affects our policies and business practices. All feedback is valuable and should be sought after - especially negative feedback.
Came home from work late in the afternoon with water in my basement. City came and turned the water off. Leak in the yard. Called Sundial thru 2012 Verified home services . They were out in a few hrs. Found the problem and we were fixed with in 24 hrs. Amazing group...very professional and knowledgable. Thank you Ryan Edgar, Nick and Joel. Will absolutely call this company again.
Posted: 9/07/2012 • Link to this review
We had a busted garbage disposal and they were quick to send someone out. Mark was very friendly and helped us find out that we had multiple issues under our sink. Sundial also warranted all the work that they did, which is an added guarantee in the labor.
Posted: 7/23/2012 • Link to this review
We came home at 10:30PM to find water dripping from our kitchen ceiling. Checked our "Verified Home Services" book and called Sundial Plumbing. Scott came out and corrected the issue in short order. Charge was very reasonable for a late night call. I would recommend Scott and Sundial to anyone with a plumbing issue.
Posted: 7/20/2012 • Link to this review
Sundial Plumbing is a full-service plumbing company. Sundial offers efficient solutions for all plumbing needs, whether residential or commercial, new install, remodel, service, and repair. Sundial delivers value with a can-do, cheerful disposition by polite, licensed, accomplished plumbers.
-Protection You Deserve. Sundial is fully insured and bonded. All work performed by State Licensed Plumbers.
-Peace of Mind. All technicians are certified Drug-Free and wear photo ID badges. Sundial validates that all workers are verified and documented and background screened.
-Focus With Passion. Sundial believes in serving clients with environmental stewardship and consumer empowerment. All work scope & price given in writing - upfront for you to approve before the job starts.
- 24 Hour EMERGENCY Service!
At Sundial Plumbing, we believe every.. person deserves the right to have safe and comfortable plumbing facilities. We will send you a video of your technician before your appointment so you know who to expect coming to your home! Watch our video testimonials to hear straight from our loyal, and amazing customers!
Consumer Choice Award 2014. National Contractor of the Year 2010 - National Plumbing, Heating and Cooling Association, and Delta Faucet Company; Small Business of the Year 2010 - Cobb Chamber of Commerce; Top 25 Businesses 2009 - Cobb Chamber of Commerce; Excellence in Innovations Award 2010 - Presented by Lt. Governor Cagle State of Georgia; State Certified "Drug-Free Workplace"
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[PDF] Business Code of Ethics
Paperless billing. We are a part of The Clean Air Campaign.