From the time Charlene came to our house to estimate the move, thru my many questions and then all the way to the day of the packing and the unloading the next day, everyone was wonderful. I am so... glad I chose Sunrise to move us.VIEW MORE »VIEW LESS »
Moving is not something you do every day, and we had not moved in 22 years,so it's hard to make a comparison, but we could not have been any happier than we were with Sunrise Moving and Storage.... Thoughtfulness, care and efficiency ruled in their dealings with us in a move from Decatur to Savannah. I give my thanks to the entire team and would recommend them to anyone.VIEW MORE »VIEW LESS »
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We chose Sunrise because of reviews we saw on Kudzu - and I see those are no longer here! This move was scheduled two months in advanced, and pickup and delivery times were confirmed the day before the move. They wre late arriving, but packed swiftly. Jason, the person in charge of the pickup told us that delivery would be 11:30 to 1:30 the next day. We were called that night at 9 to say that they would be there at 6 the next morning (and we were 140 miles away) then changed to 3. The furniture FINALLY got there at 7 that evening...
Posted: 7/16/2006 • Last edited: 1/02/2008 • Link to this review
In response to "kcjack"(we will honor his privacy)'s review, we would like to address that there are federal laws that state that a driver cannot work for more than 14 hours consecutively. This includes fueling, driving, loading and unloading time. Mr. "kcjack" signed an order for service loading on 7/13/06 and redelivery on 7/14/06. At no point did his salesperson, or our Operations department guarantee a delivery time being in the morning of the 14th. He did receive his shipment on 7/14/06, after the driver had his scheduled time off. We held our end of our contract. Mr. Kcjack states that he was 140 miles away, when in fact it was 250 miles from our warehouse to his door. When Mr. Kcjack was called to be advised that we would arrive at 6 it was 6pm, not am, and he was well aware of this.
Sunrise movers quoted me that my move would be 6 hours with 4 movers at rate of 105.00 dollars an hour. Instead of taking 6 hours they took 11 hours. They failed to ammended the quote or call me prior to the extra hours. There were 4 men there to move us. We prepacked everything in the our 2200 sq foot house. The movers did not have to pack anything. All they had to do is load the truck and take it to storage. My house is less than 20 miles from their storage facility. Because the movers did not show up on the right day, I was unable to supervise the move. The owner told me it was my fault that the time doubled because I was not there to supervise.
Posted: 6/01/2006 • Last edited: 1/02/2008 • Link to this review
In response to this review, we are unaware of who "Hawkeye517" is, and cannot confirm whether this is in fact a customer of ours. We can state that it is highly unlikely, as we never tell a customer how long it will take to move, as we are unaware of the destination conditions. We advise of our hourly rate (which is not the rate listed above). We advise our shippers of our minimum, and that any time over the minimum will be broken down into quarter hour increments. We are available to discuss this matter with Hawkeye517 at any time.>Management